RemoteLeaf Logo
Log in Sign up

Staff Designated Support Engineer

1 hour, 38 minutes ago
India
Full-time
Lead
Technical Support Engineer
Data Science and Analytics
Apache Spark AWS Azure Deep Learning GCP Generative AI Java Machine Learning Python Scala Snowflake SQL
Apply Now
Databricks

Databricks

Databricks is the pioneering data intelligence platform, empowering organizations worldwide to solve complex data challenges with AI-driven analytics solutions.

IT Services
1K-5K
Founded 2013
$4450M raised
View All Jobs 199

Description

  • Perform advanced troubleshooting and root cause analysis for performance and reliability issues across Spark, SQL, Delta, Streaming, and Databricks runtime features.
  • Use diagnostic tools such as Spark UI metrics, Mosaic AI Model Service, DAGs, and event logs to investigate customer issues.
  • Identify requirements for continuous monitoring to catch performance issues early and improve customer environments.
  • Build rapid proof-of-concepts and help test, deploy, and monitor solutions developed by Databricks Engineering.
  • Develop playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows.
  • Train customer engineering and business teams on performance tuning, debugging, and Databricks best practices.
  • Pilot new best-practice processes and programs and collaborate with cross-functional teams to improve the customer experience.
  • Advocate for customers in business reviews and serve as a trusted advisor and primary technical point of contact.
  • Work onsite and collaborate with Field Engineering, Sales, and Product teams during customer engagements and technical presentations.
  • Resolve production-impacting issues quickly while building strong customer trust.

Requirements

  • 8–12 years of experience designing, building, and troubleshooting distributed computing applications.
  • 4+ years of experience delivering production-scale Spark/ML/AI solutions using Python, Java, or Scala.
  • Hands-on expertise with data lakes, SQL-based databases, and cloud data warehousing/ETL tools such as Snowflake, Redshift, and BigQuery.
  • Deep knowledge of Spark core internals, Delta/Iceberg, JVM optimization, and memory management.
  • Proficiency in AI ecosystems including machine learning, deep learning, and generative AI.
  • Practical experience with AWS, Azure, or GCP.
  • Experience building and managing CI/CD pipelines, monitoring, and alerting systems.
  • 3–5 years of experience in customer-facing roles such as Technical Account Manager or Solutions Architect.
  • Strong communication, relationship-building, and problem-solving skills.
  • Proven ability to anticipate and mitigate risks, coordinate teams, and create documentation for self-service solutions.

Benefits

  • Comprehensive benefits and perks offered to support employees' needs.
  • Regional benefits details available through Databricks' benefits information page.
  • Opportunity to work at a leading data and AI company with global customers.
  • Inclusive workplace committed to diversity and equal employment opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

K Group Companies

Field Service Technician Level II – Des Moines, Iowa

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II in Des Moines to lead and support onsite installation, configuration, commissioning, and customer training for low-voltage technology systems.

United States Full-time Junior Technical Support Engineer
TCP/IP
1 hour, 39 minutes ago
CaptiveAire Systems

Commercial HVAC Service Technician

CaptiveAire Systems 1K-5K Industrial Conglomerates

CaptiveAire is hiring a Commercial HVAC Field Service Technician to commission, repair, and maintain commercial HVAC and ventilation equipment across customer sites.

United States Full-time Junior Technical Support Engineer
3 hours, 54 minutes ago
FusionTek

Remote Systems Analyst (L2)

FusionTek 11-50 IT Services

FusionTek is hiring a fully remote Helpdesk Technician II to provide escalated technical support and contribute to infrastructure management for small- to mid-sized business clients.

South Africa Full-time Mid Level Technical Support Engineer
$16k-$19k
AWS Azure macOS
7 hours, 13 minutes ago
AssetWatch®

Field Installation Technician (South Carolina)

AssetWatch® 51-250 Construction & Engineering

AssetWatch is hiring an Asset Reliability Technician to install, test, and service condition-based monitoring solutions at client industrial and manufacturing sites as part of its predictive maintenance growth.

United States Full-time Junior Implementation Engineer Technical Support Engineer
8 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers