RemoteLeaf Logo
Log in Sign up

Senior Manager, Global Premier Support

3 hours, 4 minutes ago
Australia
Full-time
Lead
Program Manager
Project and Program Management
Apache Spark AWS Azure Databricks GCP Java Linux MLflow Python Scala SQL Unix
Apply Now
Databricks

Databricks

Databricks is the pioneering data intelligence platform, empowering organizations worldwide to solve complex data challenges with AI-driven analytics solutions.

IT Services
1K-5K
Founded 2013
$4450M raised
View All Jobs 217

Description

  • Lead and manage a team of Designated Support Engineers delivering white-glove support experiences for enterprise customers.
  • Hire, onboard, mentor, and develop a top-tier support team.
  • Identify and implement process improvements to meet or exceed team performance KPIs.
  • Partner with field, engineering, support, product, and other cross-functional stakeholders to ensure a seamless post-sales experience.
  • Advocate for customer needs and help resolve technical blockers and incidents.
  • Coordinate execution across customers, account teams, and regional GTM leadership to drive high customer satisfaction.
  • Contribute to program enhancements and support offerings aligned to evolving customer needs.
  • Conduct internal and external Support Experience QBRs.

Requirements

  • 5+ years of technical support or field leadership experience managing global technical teams.
  • Proven ability to hire and scale high-performing support or field teams and help team members grow into larger roles.
  • 5+ years of technical experience in Python, Java, or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms such as AWS, Azure, or GCP.
  • Experience working cross-functionally with Sales, Field Engineering, Product Management, and Engineering.
  • Experience influencing senior executives and senior customer leaders.
  • Ability to work with strategic customers while managing multiple competing priorities.
  • Open to occasional travel to team locations.
  • B.S. degree in Computer Science or a related field is required.
  • M.S. degree is preferred.

Benefits

  • Comprehensive benefits and perks tailored to employees’ regional needs.
  • Opportunity to work at a global data and AI company with offices around the world.
  • Commitment to a diverse and inclusive workplace.
  • Equal employment opportunity hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sapsol Technologies

Agentic AI Workflow Engineer Project Experience Program

Sapsol Technologies 51-250 Internet Software & Services

SAPSOL Technologies Inc. is offering a remote, weekend-based Agentic AI Experience Program that provides guided project exposure and mentorship in AI workflow automation and enterprise AI systems.

United States Entry Level AI Engineer Program Manager
PostgreSQL REST API
2 hours, 19 minutes ago
Sand Cherry Associates

Release Train Manager

Sand Cherry Associates 51-250 Professional Services

Sand Cherry Associates is hiring a remote Release Train Manager to support telecommunications engineering release planning and coordination across development, program, and business teams.

United States Contract Senior Program Manager
Agile JIRA Scrum
2 hours, 49 minutes ago
Myriad360

ServiceNow Engagement Manager @Advizex (Remote)

Myriad360 51-250 Internet Software & Services

Advizex, a Myriad360 company, is hiring a ServiceNow Engagement Manager to lead client-facing ITOM/ITSM implementations and pre-sales work for customers in the United States, based in Ohio.

United States Full-time Mid Level Implementation Consultant Program Manager
$105k-$115k
Agile
3 hours, 11 minutes ago
Sapsol Technologies

Agentic AI Workflow Engineer Project Experience Program

Sapsol Technologies 51-250 Internet Software & Services

SAPSOL Technologies Inc. offers an 8-week mentor-guided project experience program focused on building enterprise AI automation and workflow solutions through real-world, team-based work.

United States Entry Level AI Engineer Program Manager
Agile LLM PostgreSQL REST API
3 hours, 23 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers