National Account Management Specialist - IME

11 minutes ago
Full-time
Senior
Sales and Business Development
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Serve as the primary day-to-day contact for assigned national accounts.
  • Build and maintain relationships with claims leadership, program managers, and operational stakeholders.
  • Drive referral and revenue growth by identifying upsell and cross-sell opportunities.
  • Support new client rollouts, onboarding, and expansion efforts.
  • Lead stewardship meetings, quarterly business reviews, and performance check-ins.
  • Prepare and present service metrics, utilization trends, and improvement opportunities to clients.
  • Act as the primary contact for client concerns, service issues, and escalations.
  • Partner with internal teams to investigate, resolve, and prevent recurring issues.
  • Ensure client-specific requirements are communicated and executed across operations, scheduling, and QA teams.
  • Track key performance metrics and recommend process improvements to improve service delivery.

Requirements

  • 5–7+ years of experience in account management or client services within workers’ compensation, auto, or liability sectors.
  • Experience working with TPAs, insurance carriers, and complex multi-state accounts.
  • Strong understanding of workers’ compensation claims processes preferred.
  • Excellent communication, presentation, and organizational skills.
  • Strong attention to detail and ability to manage multiple priorities.
  • Relationship-driven with a strong client service mindset.
  • Proactive problem-solver with sound judgment.
  • Effective communicator across internal and external stakeholders.
  • Highly organized with the ability to manage multiple accounts.
  • Collaborative and team-oriented.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off policy.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for remote workspace.

Interested in this position?

Apply directly on the company website

Apply Now

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