Disability Peer to Peer Coordinator

2 hours, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Coordinate peer-to-peer calls between treating providers and independent physician advisors.
  • Obtain availability from treating providers and/or independent physician advisors and schedule the discussion.
  • Account for different time zones when arranging calls.
  • Use phone, email, and text to manage coordination and follow-up.
  • Work with the CSR team to facilitate peer-to-peer conversations based on received availability.
  • Address Window of Opportunities (WOO) received from clients or treating providers.
  • Record and track notes for all referral-related communications across staff, providers, and reviewers.
  • Update clients on scheduled, pending, and missed calls.
  • Process faxes from physician offices within 2 hours of receipt and route them for call coordination.
  • Log availability, upload faxes into referrals, and update the availability tracking sheet.

Requirements

  • Associate’s degree preferred.
  • Business experience in a healthcare and/or insurance setting preferred.
  • Exceptional communication skills and clear understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
  • Computer literacy and typing skills are essential.
  • Ability to supply and maintain uninterrupted internet service for work-from-home duties.
  • May require lifting, bending, traveling, and other physical activities as needed.
  • Experience level, education, and specific skills may affect starting compensation.
  • Compensation range is $17.00 - $24.00 per hour USD.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Basic life insurance, short-term disability, and long-term disability at no cost.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for remote work.
  • Performance bonuses.

Interested in this position?

Apply directly on the company website

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