Disability Operations Supervisor

21 hours, 37 minutes ago
Full-time
Lead
Operations
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
201-500
Founded 2008

Description

  • Supervise daily operations of the disability claims team, including case assignments and performance management.
  • Oversee scheduling, quality assurance, administrative functions, and timely intake handling.
  • Train, mentor, and develop claims team members to achieve individual and team goals.
  • Ensure client inquiries and communications are addressed promptly to drive client satisfaction.
  • Monitor team performance against established KPIs and operational metrics.
  • Identify process improvements and implement action plans to improve workflow and outcomes.
  • Collaborate with other departments to enhance operational efficiency.
  • Maintain records and documentation in accordance with company policies and regulatory standards.
  • Prepare team performance reports and present findings to management.

Requirements

  • Strong leadership and communication skills.
  • Ability to analyze data, solve problems, and make effective decisions.
  • Proficiency with relevant software applications and systems.
  • Reliable internet connection for remote work.
  • Associate’s or Bachelor’s degree (preferred).
  • Experience in a healthcare and/or insurance setting (preferred).
  • Experience in a disability group insurance setting (preferred).
  • Experience processing long-term and/or short-term disability claims (highly desirable).

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Voluntary life insurance for employees, spouses, and children.
  • Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for the remote workspace.

Interested in this position?

Apply directly on the company website

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