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Enterprise Application Administrator

3 weeks, 5 days ago
Canada
Full-time
Mid Level
Business Analyst
Customer and Technical Support
Agile Azure Confluence JavaScript JIRA NetSuite PowerShell
Apply Now
D2L

D2L

D2L specializes in providing an integrated online learning platform, Brightspace, which offers cloud-based learning solutions designed to enhance educational experiences for schools, businesses, and various sectors by leveraging data-driven technology ...

Diversified Consumer Services
1K-5K
Founded 1999
$165M raised
View All Jobs 18

Description

  • Administer and maintain enterprise applications such as NetSuite, Jira, Confluence, Slack, and other internal platforms.
  • Provide day-to-day user support, troubleshoot application issues, and respond to incident tickets and service requests.
  • Support integration workflows by resolving data flow issues and coordinating with integration teams.
  • Develop and maintain system documentation, process workflows, and user guides.
  • Perform data imports, exports, and ongoing data maintenance to preserve data accuracy and integrity.
  • Manage user accounts, roles, and permissions to ensure proper access control.
  • Support testing, upgrades, and deployments for application enhancements.
  • Collaborate with Service Managers, developers, IT teams, internal stakeholders, and external partners to deliver application improvements.
  • Assist with incident resolution by providing updates, following up with relevant parties, and driving issues to closure.
  • Evaluate upstream and downstream impacts of changes with an enterprise systems mindset.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent experience.
  • 3-5 years of experience in an enterprise application support or administrator role.
  • Experience working with business systems such as NetSuite, Jira, Confluence, Slack, or similar platforms.
  • Familiarity with cloud-based applications and system administration.
  • Basic knowledge of scripting or automation tools such as PowerShell or JavaScript.
  • Experience with integration tools such as Azure Functions or Data Factory.
  • Strong troubleshooting and problem-solving skills with the ability to work efficiently under pressure.
  • Excellent verbal and written communication skills and the ability to work with stakeholders at all levels.
  • Ability to work collaboratively, manage multiple tasks, and prioritize effectively.
  • Willingness to learn new technologies and adapt to a fast-changing environment.
  • Experience administering multiple enterprise applications simultaneously, preferred.
  • Basic understanding of data flows, data integrations, and integration troubleshooting, preferred.
  • Experience working in an Agile environment or familiarity with ticketing systems like Jira, preferred.
  • Knowledge of IT best practices related to security, data management, and system performance, preferred.

Benefits

  • Base salary range of $72,500 to $85,500 CAD.
  • May be eligible for additional compensation including a Wellness Subsidy, Equity Grants, and Variable Incentive.
  • Flexible work arrangements.
  • Learning and growth opportunities, including tuition reimbursement of up to $4,000 CAD through the SkillsWave Program.
  • 2 paid days off for SkillsWave-related activities such as exams or final assignments.
  • Employee wellbeing support, including mental health services, EFAP, and financial planning resources.
  • Retirement planning support.
  • 2 paid volunteer days.
  • Competitive benefits package.
  • Home internet reimbursements.
  • Wellness reimbursement.
  • Employee referral program.
  • Employee recognition programs and social events.
  • Dog-friendly office spaces at select HQ locations.

Interested in this position?

Apply directly on the company website

Apply Now

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