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Social Media and E-Commerce Manager

14 hours, 58 minutes ago
Philippines
Full-time
Mid Level
Customer Support
Customer and Technical Support
Email Marketing Instagram API SEO Shopify TikTok
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D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services
View All Jobs 132

Description

  • Plan, schedule, and maintain a consistent social content calendar across Meta platforms, especially Facebook and Instagram.
  • Create basic marketing content, including posts, captions, and visual assets, while maintaining brand consistency.
  • Monitor and manage community engagement by responding to comments, direct messages, and social interactions.
  • Track, analyze, and report on social media performance metrics to improve engagement and growth.
  • Support broader marketing initiatives, including blog posts and brand campaigns.
  • Handle inbound customer inquiries via email, chat, and social helpdesks with timely, professional responses.
  • Assist with day-to-day Shopify store management, including order processing and platform hygiene.
  • Create customer email content and build email communication flows to support retention and customer lifetime value.
  • Support SEO initiatives and monitor customer feedback for recurring product or platform issues.
  • Maintain calendars for promotional dates, product launches, and seasonal campaigns.

Requirements

  • Proven experience working in a Direct-to-Consumer (DTC) e-commerce environment.
  • Demonstrated success managing content strategies across Instagram, Facebook, TikTok, and LinkedIn.
  • Solid working knowledge of Shopify or a similar e-commerce platform for storefront and order management.
  • Strong background in e-commerce customer support with a high standard of customer experience.
  • Exceptional written and verbal communication skills with strong copy editing and brand voice sensitivity.
  • Highly organized, proactive, and able to manage multiple tasks in a fast-paced environment.
  • Practical graphic design skills using basic creative software or AI-driven content tools (preferred).
  • Familiarity with CRM and helpdesk tools, especially Gorgias (preferred).
  • Working knowledge of Klaviyo or similar email marketing automation platforms (preferred).
  • Experience or familiarity with Amazon Creator Connections (preferred).
  • Strong foundational understanding of e-commerce customer journeys and optimization pathways (preferred).

Benefits

  • 100% remote work arrangement.
  • Independent contractor agreement.
  • Salary of 70,000 Philippine Peso, with final amount determined based on skills and experience.
  • Working hours aligned to New Zealand business hours.
  • Opportunity to work with a pet wellness brand focused on science-backed canine health products.

Interested in this position?

Apply directly on the company website

Apply Now

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