IT Support Engineer (South Africa) - Remote

8 hours, 49 minutes ago
Full-time
Junior
DevOps and Infrastructure
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

Description

  • Resolve escalated technical support tickets and troubleshoot hardware, software, and network issues.
  • Administer Microsoft 365 and Azure Active Directory (Entra ID), including user accounts and permissions.
  • Support and maintain Windows Server environments and assist with general system administration tasks.
  • Investigate system performance issues and identify root causes to improve reliability.
  • Troubleshoot VPN connectivity and networking issues involving DNS, DHCP, and TCP/IP.
  • Support backup and disaster recovery processes to help ensure business continuity.
  • Maintain accurate technical documentation, including procedures, configurations, and issue resolutions.
  • Liaise with third-party software vendors to resolve complex technical issues.

Requirements

  • 2 to 4+ years of experience in IT Support, including previous 2nd Line Support experience.
  • Strong experience administering Microsoft 365 and Windows Server environments.
  • Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Self-motivated and able to work independently in a remote team environment.
  • Able to remain calm under pressure while managing multiple priorities and complex technical issues.
  • Experience with database troubleshooting is desirable.
  • Cybersecurity awareness and best practices are desirable.
  • Experience supporting SaaS platforms or insurance software applications is desirable.

Benefits

  • Competitive salary based on experience and skill set.
  • 100% remote role with the flexibility to work from home anywhere in South Africa.
  • Paid local holidays aligned with the UK business calendar.
  • Opportunities for training and professional growth.
  • Direct collaboration with a supportive UK team, without an agency middleman.
  • Long-term engagement with a stable and growing business.

Interested in this position?

Apply directly on the company website

Apply Now

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