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Deliverability Specialist

9 hours, 28 minutes ago
North America
Full-time
Senior
Customer Support
Customer and Technical Support
Apply Now
Hightouch

Hightouch

Hightouch is a leading Data Activation platform that simplifies the collection, preparation, and synchronization of data into various tools without the need for manual work or traditional CDPs. Powered by Reverse ETL, Hightouch enables seamless data sy...

IT Services
51-250
$92M raised
View All Jobs 4

Description

  • Serve as a trusted advisor on email deliverability issues for teams and customers.
  • Guide high-volume senders through migrations, including IP warm-up and transition planning.
  • Build and maintain relationships with Internet Service Providers to support deliverability outcomes.
  • Conduct deliverability assessments and provide clear reporting after the warm-up phase.
  • Recommend actions to improve deliverability performance over time.
  • Help internal teams and external customers understand deliverability best practices.
  • Partner with engineering and product teams to support customer success and inform product direction.
  • Establish processes, documentation, and best practices for the deliverability function.

Requirements

  • 5-10 years of experience in email deliverability, messaging infrastructure, or a related technical discipline.
  • Experience building or scaling deliverability practices, ideally as a foundational hire or early team member.
  • Working knowledge of SPF, DKIM, DMARC, IP reputation, domain reputation, and inbox placement factors.
  • Experience managing or supporting IP warm-up processes and sender reputation during migrations or platform transitions.
  • Ability to analyze deliverability metrics such as bounce rates, complaint rates, and engagement rates.
  • Strong written and verbal communication skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Ability to manage multiple customer situations simultaneously and prioritize by urgency and impact.
  • Experience creating processes, documentation, or best practices in a technical specialty area.
  • Interest in working in a role where impact and growth potential matter more than years of experience.

Benefits

  • Salary range of $160,000 to $200,000 USD per year.
  • Opportunity to join a foundational team and shape the deliverability function.
  • Work at a company trusted by leading enterprise customers.
  • Mission-driven environment focused on helping customers use data and AI to grow their businesses.

Interested in this position?

Apply directly on the company website

Apply Now

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