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E-Commerce Customer Support & Sales Specialist (UK - Remote)

2 weeks, 1 day ago
South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
CRM E-commerce
Apply Now
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services
View All Jobs 183

Description

  • Handle inbound customer calls and emails.
  • Make outbound calls to customers when required.
  • Respond to customer enquiries quickly and professionally.
  • Resolve order queries and customer issues.
  • Maintain accurate customer records within the CRM.
  • Work closely with the UK team to ensure a smooth customer experience.
  • Clear customer enquiries and maintain inbox SLAs.
  • Support continuous improvements to customer service processes.

Requirements

  • 2+ years of experience in customer service, customer care, or contact centre environments.
  • Excellent spoken and written English.
  • Experience supporting UK, Australian, or international customers.
  • Strong telephone manner and confidence speaking with customers.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail.
  • A proactive, reliable, and positive attitude.
  • Stable high-speed internet and a professional home office setup.
  • Experience within ecommerce, retail, or order fulfilment (preferred).
  • Experience using CRM systems (preferred).
  • Experience handling high volumes of customer enquiries (preferred).
  • Comfortable working occasional weekends on a rotating roster (preferred).
  • Must currently reside in South Africa and be legally eligible to work there.

Benefits

  • Competitive salary based on experience.
  • Fully remote role.
  • Long-term career opportunity with a growing UK business.
  • Supportive management team.
  • Opportunity to grow as the business expands.

Interested in this position?

Apply directly on the company website

Apply Now

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