Sr Product Marketing Manager, Agentic AI

1 month ago
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised

Description

  • Develop and maintain positioning and messaging for Agentic CX assurance products.
  • Own go-to-market launches, including tiering, enablement, content, analyst and press briefings, and post-launch pipeline measurement.
  • Track competitors across AI evaluation, CCaaS testing, and manual QA categories and communicate Cyara’s strengths and limitations to sales.
  • Create sales enablement materials, including pitches, discovery questions, objection handling, and demo narratives.
  • Develop solution briefs, analyst submissions, webinars, launch blogs, and conference presentations on agentic AI assurance, LLM risk, and AI governance in customer experience.
  • Partner daily with Product, Sales, Demand Generation, and Customer Success teams.
  • Participate in sales calls and refine messaging based on customer and seller feedback.

Requirements

  • 5+ years of experience in B2B SaaS or AI product marketing.
  • Demonstrated success delivering product launches that influenced pipeline, supported by measurable results.
  • Exceptional writing and presentation skills; samples will be reviewed.
  • Comfort working with technical buyers and technical product teams.
  • Experience selling to enterprise accounts through sales-led motions with long sales cycles and multiple stakeholders.
  • Experience in an AI-native or agentic AI startup environment preferred.
  • Customer experience or contact center expertise, including conversational AI, NLU, or contact center operations, preferred.
  • Experience in QA, testing, observability, or monitoring categories preferred.
  • Ability to work across the US, EMEA, or India.

Benefits

  • Competitive pay and comprehensive benefits.
  • Flexible work options.
  • Recognition programs.
  • Employee well-being support.
  • Inclusive, global workplace focused on collaboration, learning, and growth.

Interested in this position?

Apply directly on the company website

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