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Principal Product Marketing Manager, Agentic AI

1 month, 1 week ago
United States
Full-time
Lead
Product Marketing Manager
Product Management
Apply Now
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised
View All Jobs 13

Description

  • Own positioning and messaging for Cyara’s Agentic CX assurance products.
  • Lead end-to-end go-to-market launches, including tiering, enablement, content, analyst and press briefings, and pipeline measurement.
  • Conduct customer interviews, win/loss reviews, and analyst research to inform product strategy and messaging.
  • Track competitive vendors and provide sales with clear competitive positioning.
  • Build sales pitches, discovery questions, objection handling, and demo narratives; participate in sales calls.
  • Create solution briefs, analyst submissions, webinars, launch blogs, and conference content.
  • Collaborate daily with Product, Sales, Demand Generation, and Customer Success.
  • Begin as an individual contributor with the opportunity to grow into team leadership.

Requirements

  • 10+ years of experience in B2B SaaS and AI product marketing, including at least 2 years at a senior or lead level independently owning a product portfolio.
  • Demonstrated success delivering product launches that increased pipeline and bookings, supported by measurable results.
  • Strong writing and presentation skills; work samples will be reviewed.
  • Ability to engage effectively with technical buyers, engineers, and CX executives.
  • Experience selling to enterprise accounts through long sales cycles involving multiple stakeholders.
  • Direct experience marketing agentic AI, LLM applications, AI evaluation, or AI governance products is preferred.
  • Ability to explain non-determinism, hallucination risk, agent orchestration, and evaluation methodologies to CIO audiences is preferred.
  • CX or contact center experience with IVR, CCaaS, conversational AI, NLU, or contact center operations is preferred.
  • Experience in QA, testing, observability, or monitoring categories is preferred.
  • Analyst relations experience with Gartner, Forrester, or Everest Group is preferred.

Benefits

  • Competitive pay and comprehensive benefits.
  • Flexible work options.
  • Employee recognition programs.
  • Strong focus on employee well-being.
  • Global, collaborative, and inclusive work environment.
  • Opportunities for professional growth and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

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