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Customer Support Executive (Spanish Speaking)

4 months, 2 weeks ago
Mexico, Argentina, Colombia, Uruguay
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
CXM Direct

CXM Direct

CXM Direct: A reliable broker with advanced trading tools and innovative solutions for traders worldwide.

Capital Markets
51-250
Founded 2015
View All Jobs 10

Description

  • Manage company chats, emails, and phone calls from new leads and existing clients.
  • Identify customer needs and work to achieve customer satisfaction.
  • Receive, track, and respond to inquiries through phone calls, chat, email, and the portal.
  • Provide support to leads and clients within specified timeframes.
  • Update the CRM and maintain accurate records of communications and actions taken.
  • Coordinate with other departments to resolve issues that require further investigation.
  • Send internal tasks and follow up on client cases as needed.
  • Schedule call-backs to ensure timely resolution and strong customer satisfaction.

Requirements

  • Proven customer support experience.
  • Experience or background in Forex and financial markets is a plus.
  • Excellent verbal and written English and Portuguese language skills.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Strong phone handling skills and active listening abilities.
  • Ability to work independently and as part of a team.
  • Ability to follow standard processes and procedures.
  • Ability to work under pressure and meet deadlines.

Benefits

  • Bonuses and commissions.
  • Variable compensation tied to sales results, experience, and job scope.
  • Compensation scheme shared during the interview.

Interested in this position?

Apply directly on the company website

Apply Now

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