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Database and Application Support Engineer (Senior)

4 hours, 10 minutes ago
United States
Full-time
Lead
Technical Support Engineer
Database Administration
API Gateway Bash Java MySQL Oracle PostgreSQL PowerShell Python REST API SOAP SQL SQL Server TLS
Apply Now
CWS

CWS

CWS Computer World Services Corp. is a leading IT service provider specializing in digital transformation and high-end IT services for the federal market, offering innovative solutions and quality services to government clients worldwide.

IT Services
201-500
Founded 1990
View All Jobs 20

Description

  • Monitor database and application availability, performance, health, and recoverability.
  • Diagnose outages involving databases, services, connections, authentication, certificates, APIs, infrastructure, and application dependencies.
  • Analyze logs, metrics, traces, and alerts to isolate faults across servers, middleware, networks, cloud services, storage, and external interfaces.
  • Support certificate installation and renewal and resolve TLS/PKI failures.
  • Participate in outage response, provide mitigation and recovery support, validate services, and maintain incident timelines.
  • Coordinate with IT operations and software teams on infrastructure and code-related defects, supplying diagnostic evidence and validating fixes.
  • Support root-cause analysis and track corrective and preventive actions to completion.
  • Develop and execute upgrade, implementation, rollback, and validation procedures for database, application, middleware, and server changes.
  • Support backups, restoration, replication, failover, high availability, and disaster recovery, including end-to-end transaction validation.
  • Support vulnerability remediation and maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting guides.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • At least 8 years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
  • Demonstrated experience diagnosing database availability, application dependencies, connection failures, service issues, certificate failures, and API outages.
  • Active Secret security clearance or higher.
  • Ability to support after-hours outages, deployments, maintenance windows, upgrades, and recovery activities.
  • Experience supporting enterprise databases and applications in a federal or DoD environment (preferred).
  • Experience with SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover (preferred).
  • Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable application-server technologies (preferred).
  • Experience with TLS certificates, PKI, observability tools, production incident response, root-cause analysis, and ServiceNow or comparable ITSM tools (preferred).
  • Familiarity with PowerShell, Python, SQL, or Bash; DISA STIGs; and DoD RMF, ATO, IAVA, and POA&M requirements (preferred).

Benefits

  • Remote work arrangement.
  • Reasonable accommodations for qualified individuals with disabilities.
  • Equal employment opportunity and affirmative action employer.

Interested in this position?

Apply directly on the company website

Apply Now

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