Customer.io

Customer.io is a versatile marketing automation tool that personalizes customer communications through email, push notifications, and text messages, enabling targeted messaging and enhanced customer engagement.

Professional Services

Industrials

11-50 (45)

Founded 2012

$3M raised

7 open positions

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GTM AI Engineer

2 months, 2 weeks ago

Remote

Full-time

Mid Level

AI Engineer

DevOps and Infrastructure

GCP GitHub Kubernetes

Apply Now

Customer.io

Professional Services

11-50

Founded 2012

$3M raised

View All Jobs 7

Description

Take newly built AI agents from working prototypes to production-ready systems by writing evals, hardening prompts and tool definitions, and refactoring code.
Instrument tracing, logging, and monitoring across the agent fleet to detect regressions and improve reliability.
Stand up and maintain deployment pipelines that deliver agents to users safely and consistently.
Own environment parity and release hygiene across the company’s Google Cloud Platform stack.
Manage how agents read from and write to databases safely and at scale.
Monitor agent behavior in production, triage issues, and ship ongoing improvements.
Partner closely with the GTM AI team to support scale and reliability while they continue building new agents.
Bring an outside point of view by identifying weak spots in the current system and proposing fixes.

Requirements

4+ years of experience in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
Comfort working in the terminal daily with a GitHub PR-and-deploy workflow.
Cloud hosting experience with Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred.
Hands-on experience with database administration and with agents interacting with and editing databases.
Familiarity with LLM application development, including prompt engineering, tool/function calling, evals, and modern agent frameworks.
Ability to use AI tools effectively, review outputs critically, and direct them to QA their own work.
Scrappy enough to iterate quickly, with enough discipline to build consistency as systems scale.
A strong point of view and the willingness to challenge implementation choices and explain alternatives.

Benefits

Starting salary of $140,000–$170,000 USD depending on experience and market rate adjustment.
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks of paid parental leave.
Unlimited PTO.
Stipends for remote work and wellness.
Professional development budget.
Inclusive benefits package supporting well-being and growth.

Interested in this position?

Apply directly on the company website

Apply Now

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