Director of Training and Onboarding

1 hour, 6 minutes ago
Full-time
Lead
Customer and Technical Support
Culligan

Culligan

Culligan specializes in providing comprehensive water treatment systems and solutions for both residential and commercial clients, ensuring access to cleaner, safer, and better-tasting water through a range of products including water softeners, filtra...

Beverages
1K-5K
Founded 1936
$108M raised

Description

  • Support new dealer onboarding from initial signup through the first 20 months.
  • Arrange kickoff calls with all stakeholders.
  • Ensure completion of all required training, including technical, sales, and installation training.
  • Ensure dealer checklists are completed and readiness tasks are tracked.
  • Coordinate dealer launch readiness, including product orders, scheduling, and marketing activation.
  • Confirm dealers are properly prepared for installations.
  • Coordinate structured 30-, 60-, 90-, and 180-day performance reviews.
  • Identify performance gaps and implement corrective actions.
  • Serve as the primary point of contact for new dealers during onboarding.
  • Escalate issues and coordinate internal support when needed.
  • Conduct regular check-ins weekly during onboarding and monthly thereafter.

Requirements

  • 2–5+ years of experience in account management, sales coordination, or customer success.
  • Strong understanding of sales processes and the customer lifecycle.
  • Experience in dealer networks, channel sales, or home services is a plus.
  • Excellent communication and coaching skills.
  • Highly organized with a strong follow-through and accountability mindset.
  • Comfortable managing multiple dealer accounts simultaneously.

Benefits

  • Medical, dental, and vision coverage starting on day one.
  • 401(k) match of 50% up to 6%.
  • Life insurance.
  • Disability coverage.
  • Unlimited paid time away.
  • Parental leave.
  • Additional voluntary benefits.
  • Career progression opportunities.
  • Coaching and professional development.
  • Base salary of $100,000–$120,000 per year with bonus potential of up to $40,000 annually.

Interested in this position?

Apply directly on the company website

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