Customer Service Representative, Series 7 Registered

2 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
Crypto.com

Crypto.com

Crypto.com is a top cryptocurrency platform with 80M+ users, offering secure trading of Bitcoin, Ethereum, NFTs, and 250+ altcoins. Services include easy purchases, price alerts, portfolio growth, and on-chain staking.

Capital Markets
1K-5K
Founded 2016

Description

  • Deliver white-glove customer service through phone, email, and chat channels.
  • Serve as the front line for customer inquiries ranging from simple to complex needs.
  • Identify and implement improvements to the customer service process.
  • Help the company learn from customer interactions to improve the overall customer experience.
  • Develop deep subject-matter knowledge of equities trading, margin accounts, and options trading.
  • Support the growth of the firm’s regulated securities business.
  • Build rapport and credibility with clients while providing responsive support.

Requirements

  • Active FINRA Series 7 and 63 licenses.
  • 1+ years of customer-facing brokerage experience.
  • Experience with equities trading, margin accounts, and options trading.
  • Clean regulatory record with no disclosure events.
  • Excellent customer service, written, and verbal communication skills.
  • Willingness to support customers through phone and text-based channels.
  • Ability to build rapport and credibility with clients quickly.
  • Self-starter who is comfortable with ambiguity and a fast-paced environment.
  • Familiarity with front-end mobile trading applications.
  • Series 24 license and supervisory experience are welcome but not required.

Benefits

  • Competitive salary.
  • Attractive annual leave entitlement, including birthday and work anniversary leave.
  • 401(k) plan with employer match.
  • Company-sponsored group health, dental, vision, and life/disability insurance.
  • Flexible work hours with hybrid or remote setup.
  • Internal mobility program with opportunities for career growth and new roles.

Interested in this position?

Apply directly on the company website

Apply Now

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