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Application Support Engineer — Blockchain Security & AI Automation

1 month ago
United Kingdom
Full-time
Mid Level
Application Security Engineer
Cybersecurity
Blockchain Encryption Go LLM Node.js Python REST API Rust Solana
Apply Now
Crypto.com

Crypto.com

Crypto.com is a top cryptocurrency platform with 80M+ users, offering secure trading of Bitcoin, Ethereum, NFTs, and 250+ altcoins. Services include easy purchases, price alerts, portfolio growth, and on-chain staking.

Capital Markets
1K-5K
Founded 2016
View All Jobs 37

Description

  • Own the stability and availability of production applications and blockchain infrastructure.
  • Manage pre-production and staging environments to support smooth releases.
  • Triage application alerts, investigate incidents, and perform root cause analysis.
  • Lead post-incident follow-up to prevent recurring issues.
  • Coordinate disaster recovery testing, audits, and improvements to monitoring tools and processes.
  • Build AI-powered tools and agents to automate repetitive support, triage, and reporting tasks.
  • Research supported blockchains and DApps to assess their impact on product supportability.
  • Translate complex application, blockchain, and DApp issues into clear updates for users and actionable details for engineers.

Requirements

  • Experience supporting applications in a production environment.
  • Hands-on experience using AI/LLMs to automate workflows or infrastructure monitoring.
  • Strong communication skills for bridging end users and engineering teams.
  • Ability to investigate root causes deeply and maintain a strong focus on system stability.
  • Degree in Computer Science, Engineering, Information Technology, or a similar discipline.
  • Programming knowledge in Rust, Python, Node.js, or Golang.
  • Blockchain/Web3 experience with hands-on writing or deploying DApps in Solana or EVM (preferred).
  • Practical experience with staking across blockchains (preferred).

Benefits

  • Competitive salary.
  • Medical insurance package with extended coverage for dependents.
  • Attractive annual leave entitlement, including birthday and work anniversary leave.
  • Flexible work options, including flexi-work hours and hybrid or remote setup.
  • Internal mobility program with diverse career alternatives.
  • Crypto.com Visa card provided upon joining.
  • Opportunity to work with a talented, ambitious, and supportive team.

Interested in this position?

Apply directly on the company website

Apply Now

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