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ServiceNow Principal Technical Consultant

7 hours, 57 minutes ago
Canada
Full-time
Lead
Implementation Consultant
Software Development
Agile AJAX CSS HTML HTTP JavaScript TCP/IP XML
Apply Now
Crossfuze

Crossfuze

Crossfuze is a ServiceNow Elite Partner with over 2,500 implementations and 20+ years of Enterprise Service Management experience. They offer IT services, IT consulting, ServiceNow solutions, and expertise in Microsoft Cloud solutions. Crossfuze focuse...

Internet Software & Services
251-1K
Founded 2000
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Description

  • Support workshops for process definition, re-engineering, improvement, and gap analysis across current-state and future-state processes.
  • Advise customers on how to use ServiceNow to improve business processes.
  • Guide customers in producing technical documentation such as business requirement workbooks.
  • Draft user stories, acceptance criteria, testing strategy, and knowledge transfer materials.
  • Support customers in reviewing and approving user stories and related deliverables.
  • Provide oversight and training to customer future system administrators throughout the engagement.
  • Lead technical aspects of project delivery and solution delivery, including oversight and unit testing of partner development resources when needed.
  • Provide expertise on ServiceNow best practices, especially configuration versus customization.
  • Guide project teams on scripting, workflows, and integration best practices.
  • Prepare customer-facing technical deliverables and ensure the quality of configured and developed solutions.
  • Manage multiple complex projects and initiatives while maintaining a 75% billable utilization target.
  • Promote continuous improvement in delivery and engagement materials.
  • Support sales activities when required.
  • Train and mentor other members of the Crossfuze Delivery team when requested.

Requirements

  • 5+ years of experience implementing, configuring, and customizing ServiceNow.
  • 4+ years of experience with common web technologies and networking, including XML, HTML, AJAX, CSS, HTTP, and TCP/IP.
  • Ability to work remotely and collaborate with remote resources.
  • Ability to understand and implement complex end-user requirements.
  • Ability to organize work effectively across multiple projects.
  • Strong understanding of ITIL methodologies, IT architecture, JavaScript, and web software design principles.
  • Working knowledge of relational databases.
  • Ability to prioritize, manage, and refine the project backlog so stories are well-defined and ready for development.
  • Excellent communication and interpersonal skills for working with clients and team members.
  • Deep understanding of at least 4 ServiceNow product lines and their principles and best practices.
  • Must be located in Canada.
  • ServiceNow Certified System Administrator (CSA) certification required.
  • ServiceNow Application Developer (CAD) certification required.
  • ServiceNow Implementation Specialist certification in four or more application areas required.

Benefits

  • Compensation range of $150,000 to $170,000 CAD annually.
  • Flexible remote work options.
  • Half-day Fridays with no meetings and no messages starting at noon local time.
  • Additional PTO day for mental health.
  • Competitive paid time off.
  • Paid maternity and paternity leave for biological birth and adoption.
  • Newborn, adoption, and fertility assistance.
  • Extended Healthcare Plan and Group RRSP with employer match.
  • Competitive training and development programs.
  • 10 days of bereavement leave.
  • Premium Calm app subscription for the employee and up to five chosen family members or friends.

Interested in this position?

Apply directly on the company website

Apply Now

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