Director- Salesforce Delivery Lead

1 month ago
Full-time
Lead
Project and Program Management
CrossCountry

CrossCountry

CrossCountry Consulting provides customized finance, accounting, HR, risk, operations, and technology consulting services to leading organizations, helping them navigate complex challenges and achieve growth.

Professional Services
251-1K
Founded 2011

Description

  • Own the delivery success and commercial performance of a high-value client portfolio while maintaining quality and risk standards.
  • Collaborate with Client Account Leads on account planning and identify opportunities to expand existing engagements.
  • Lead and coach a diverse team of consultants, supporting professional growth and career progression.
  • Manage resource planning, financial forecasts, utilization risk, budgets, and staffing across engagements.
  • Balance client priorities, firm strategy, and employee quality-of-life considerations across delivery work.
  • Develop and implement firm-approved AI-enabled solutions in compliance with data protection, intellectual property, and professional standards.
  • Stay current on emerging AI tools and techniques and identify compliant opportunities to improve client solutions and internal processes.
  • Oversee client accounts, projects, and engagements across the full lifecycle, including work plans, timelines, fee negotiations, and integrated project plans.
  • Lead business development efforts and market Salesforce services to prospective clients to generate new opportunities.
  • Create delivery methodologies and new service offerings while resolving issues, mitigating risks, and addressing team conflicts.

Requirements

  • 12+ years of experience implementing, configuring, and optimizing Salesforce, including managed services.
  • Experience across the full delivery lifecycle, including planning, delegation, process discovery, functional and technical design, training, testing, go-live support, and project management.
  • Proven ability to identify growth and shared revenue opportunities by partnering with sales leadership.
  • Demonstrated ability to responsibly explore and adopt firm-approved AI tools to improve productivity and innovation.
  • Openness to learning and applying emerging technologies such as AI and automation in alignment with firm policies and client standards.
  • Strong commitment to mentoring and leading teams while implementing new ideas and initiatives efficiently.
  • Willingness to travel up to 30%, depending on client preferences.
  • 10+ years of experience in professional services.
  • Experience in Salesforce practice leadership or consulting leadership is implied and relevant for the Director-level role.

Benefits

  • Estimated compensation of $171,000 to $235,000 per year plus annual bonus and additional benefits.
  • Comprehensive healthcare coverage, including medical, dental, and vision insurance.
  • Flexible spending accounts.
  • 401(k) with company matching.
  • Generous parental and maternity leave policies.
  • Technology stipends.
  • Wellness reimbursement programs.
  • Remote work designation (#LI-REMOTE).

Interested in this position?

Apply directly on the company website

Apply Now

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