Technical Support Engineer

1 month ago
Full-time
Senior
Customer and Technical Support
Cribl

Cribl

Cribl provides a unified data management platform specifically designed for IT and security data, enabling users to explore, collect, process, and access their data at scale while offering enhanced control and flexibility in managing their data workflows.

IT Services
251-1K
Founded 2018
$402M raised

Description

  • Develop a deep technical understanding of Cribl Stream and other Cribl products.
  • Provide enterprise technical support to customers and partners via Slack, email, and online meetings.
  • Research, diagnose, troubleshoot, and resolve customer issues.
  • Follow standard procedures to reproduce issues and escalate unresolved cases to internal teams.
  • Provide prompt, accurate customer updates and ensure proper issue tracking and closure.
  • Document solutions through knowledge base articles, technical notes, and real-time forums.
  • Participate in stand-by, on-call, or off-hours support coverage.

Requirements

  • BS degree in Computer Science or a similar field, or equivalent work experience.
  • 5+ years of experience supporting enterprise customers or working hands-on with distributed systems.
  • Strong interest in solving complex technical issues.
  • Expert-level troubleshooting, problem-solving, and critical thinking skills.
  • Excellent client-facing, written, and verbal communication skills.
  • Experience with Linux, AWS, Azure, and networking.
  • Preferred experience with Splunk, Elasticsearch, LogStash, or other observability technologies.
  • Preferred experience with Regex and JavaScript.
  • Experience working in a highly technical, collaborative environment.

Benefits

  • Salary range of $90,000 to $141,000 depending on geographic location and relevant experience.
  • Competitive benefits package including health, dental, and vision insurance.
  • Short-term disability and life insurance coverage.
  • Paid holidays and paid time off.
  • Fertility treatment benefit.
  • 401(k) plan and equity compensation.
  • Eligibility for a discretionary company-wide bonus.
  • Remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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