Cresta

Cresta AI provides generative AI solutions for intelligent contact centers, offering self-service, live coaching, and post-call insights. Their technology empowers sales and customer service teams to enhance customer interactions, boost revenue, and im...

Professional Services

Industrials

51-250 (210)

Founded 2017

$151M raised

12 open positions

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Associate Forward Deployed Product Manager

2 months, 1 week ago

United States

Full-time

Junior

Product Manager

Product Management

LLM Microservices

Apply Now

Cresta

Professional Services

51-250

Founded 2017

$151M raised

View All Jobs 12

Description

Drive AI Agent deployments across the customer lifecycle from pre-sales through post-launch optimization.
Define AI roadmaps for customer executive teams using quantitative analysis, qualitative insights, and conversation discovery tools.
Iterate on prompt and context engineering to meet customer use cases and business outcomes.
Design and run evaluations and A/B tests for AI Agents with Forward-Deployed Engineers using Cresta’s agent builder and internal tools.
Improve playbooks for agent development and customer deployment.
Collaborate with senior Forward-Deployed Product Managers and Forward-Deployed Engineers to support AI Agent product development.
Work directly with strategic and Fortune 500 customers in a customer-facing role.
Translate ambiguity into execution in fast-paced, cross-functional environments.

Requirements

2+ years of relevant experience in roles such as Product Management, Consulting, Implementations, Customer or Sales Engineering, Revenue or Sales Analysis, Investment Banking, or Founder experience.
Hands-on work style with curiosity and a bias for action.
Comfort working with ambiguity and learning quickly in a dynamic startup environment.
Willingness to travel.
Previous exposure to the travel and hospitality, healthcare, insurance, or financial services domains is a plus.
Experience in a startup or high-growth SaaS environment is preferred.
Experience working closely with AI or LLM-first products is preferred.
Technical understanding, systems thinking, and exposure to building agents are a plus, including personal projects.

Benefits

Competitive, location-based pay.
OTE range of $130,000–$170,000 plus equity.
Comprehensive medical, dental, and vision coverage for employees and families.
Flexible PTO.
Paid parental leave for all new parents.
Retirement savings plan.
Remote work setup budget.
Monthly wellness and communication stipend.
In-office meal program and commuter benefits for onsite employees.

Interested in this position?

Apply directly on the company website

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