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VP, Client Services

1 week ago
United States
Full-time
Executive
Account Manager
Customer and Technical Support
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CourtAvenue

CourtAvenue

CourtAvenue helps brands enhance their digital presence by creating meaningful engagements through strategic, human-centered design and advanced technology, facilitating comprehensive digital transformation for ambitious organizations.

Media
51-250
Founded 2020
View All Jobs 2

Description

  • Own executive-level client relationships across the agency’s most strategic accounts and the CourtAvenue network.
  • Define and guide client strategy focused on innovation, long-term growth, and partnership value.
  • Drive organic growth by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue.
  • Partner with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals.
  • Build and lead account and client services teams, setting standards for client engagement, delivery collaboration, and relationship management.
  • Guide and approve Statements of Work, renewals, and account expansions in partnership with operations and finance leadership.
  • Serve as the senior escalation point for complex client issues and ensure proactive resolution.
  • Represent the agency at the executive level with clients, partners, and industry stakeholders.
  • Mentor and develop senior client leaders while fostering accountability and growth-oriented thinking.
  • Help shape agency positioning, go-to-market strategy, and thought leadership with marketing and executive leadership.

Requirements

  • 12–15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agency.
  • Significant experience leading executive-level client relationships and large, multi-disciplinary accounts.
  • Demonstrated success driving organic growth and long-term partnerships across complex client organizations.
  • Experience working closely with senior leaders across strategy, creative, technology, and operations.
  • Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
  • Comfort operating in a fast-paced, high-growth agency environment with senior-level accountability.
  • Ability to travel as needed to support key clients and partnerships.
  • Proven ability to influence, guide, and partner with senior stakeholders.
  • Experience building, mentoring, and scaling client-focused teams.
  • Experience with innovation-led brand experiences across retail, entertainment, and global consumer electronics sectors is preferred.

Benefits

  • Remote-first agency environment.
  • Team members located across the US.
  • Candidates in San Diego, Orlando, Chicago, New York, or Seattle will be considered.
  • Opportunity to work closely with core team members in San Diego.
  • Full-time role.

Interested in this position?

Apply directly on the company website

Apply Now

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