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Customer Value Manager

4 days, 8 hours ago
Philippines
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1001-5000
Founded 2006
View All Jobs 5

Description

  • Serve as the primary contact for customers and ensure value realization and program success.
  • Develop and execute customer success strategies with customer teams.
  • Coordinate customers with relevant internal Coupa teams and resources.
  • Lead customer value-metrics workshops and value-measurement initiatives.
  • Develop and maintain customer value roadmaps.
  • Conduct scheduled customer check-ins, follow-ups, value reviews, and performance discussions.
  • Monitor customer performance and adoption of Coupa solutions.
  • Support renewal preparation with Account Executives.
  • Build long-term relationships and act as a trusted advisor to customer stakeholders.
  • Share best practices, product updates, Coupa news, and support customer-focused marketing initiatives.

Requirements

  • Strong procure-to-pay (P2P) or source-to-contract (S2C) domain expertise.
  • Background in customer success, client success, or sales management.
  • Experience managing client expectations.
  • Experience developing executive relationships and influencing strategies.
  • Program management experience across cross-functional and cross-enterprise project teams.
  • Ability to lead value-based conversations with business executives.
  • Strong organizational, written, verbal, and executive-presentation communication skills.
  • Background in software and SaaS solutions.
  • Strong written and verbal English communication skills.
  • Entrepreneurial mindset.

Benefits

  • Welcoming and inclusive work environment.
  • Equal employment opportunity and fair hiring, compensation, training, and performance practices.

Interested in this position?

Apply directly on the company website

Apply Now

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