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Mid-Market Customer Success Manager, Unity

4 hours, 31 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
501-1000
Founded 2011
$216M raised
View All Jobs 6

Description

  • Own the post-sale lifecycle for approximately 60 mid-market customer accounts as the primary relationship owner and trusted advisor.
  • Develop OnitX expertise to help customers address legal operations challenges and achieve desired outcomes.
  • Monitor account health, identify at-risk customers, and implement mitigation plans.
  • Conduct regular business reviews to align on goals, demonstrate value, and identify expansion opportunities.
  • Partner with the Renewals team to support timely renewals and reduce churn.
  • Collaborate with Implementation, Support, Product, Marketing, and Account Management to deliver a seamless customer experience.
  • Advocate for customer needs and share feedback with Product and Implementation teams.
  • Develop and share customer success best practices to improve team efficiency and effectiveness.

Requirements

  • 4+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role.
  • Ability to manage a high-volume account portfolio with minimal oversight.
  • Experience navigating complex stakeholder environments across Legal Operations, Legal, Finance, and IT.
  • Familiarity with Salesforce and customer success platforms such as Gainsight, ChurnZero, or similar tools.
  • Comfort working in a scaling organization with evolving processes.
  • Experience in SaaS or legal technology (preferred).
  • Bachelor's degree (preferred).

Benefits

  • Three medical plan options, dental and vision coverage, plus employer HSA contributions for employees enrolled in the HDHP plan.
  • 401(k) with a 100% match on the first 3% and 50% match on the next 2% of employee contributions.
  • Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Paid leave for birth parents, non-birth parents, and caregivers, plus surrogacy and adoption reimbursement.
  • 100% employer-paid life and disability insurance.
  • Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance.
  • Healthcare FSA, HSA, and dependent care FSA options.
  • One paid volunteer day each year.

Interested in this position?

Apply directly on the company website

Apply Now

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