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SMB Customer Success Manager, ContractWorks

4 hours, 31 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
501-1000
Founded 2011
$216M raised
View All Jobs 6

Description

  • Manage a portfolio of customers to drive adoption, engagement, retention, and growth.
  • Lead customer engagement through direct interactions and scalable programs such as webinars and office hours.
  • Monitor customer health and product usage trends to identify risks and opportunities and take proactive action.
  • Build trusted-advisor relationships with Legal Operations, Legal, Finance, and IT stakeholders.
  • Develop product expertise and guide customers in maximizing the impact of Onit solutions.
  • Coordinate with customer and internal teams to navigate and resolve challenges.
  • Collaborate with Implementation, Support, Marketing, Product, and Account Management to deliver a seamless customer experience.
  • Partner with the customer success team to provide consistent, high-quality customer experiences.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • 2+ years of experience in Customer Success, Account Management, or Implementation.
  • Experience in a SaaS or technology environment.
  • Experience managing multiple customers or priorities simultaneously.
  • Strong communication and cross-functional collaboration skills.
  • Experience working with customer stakeholders in Legal Operations, Legal, Finance, or IT.
  • Ability to work effectively in a fast-paced, evolving environment.
  • Understanding of SaaS metrics and their relationship to customer outcomes (preferred).
  • Experience building or improving customer success programs or scalable engagement initiatives (preferred).
  • Experience using customer data or health metrics to inform decisions and identify risk; legal technology or workflow automation experience is preferred.

Benefits

  • Competitive base pay with eligibility for an annual discretionary bonus.
  • Three medical plan options, plus dental and vision coverage and employer HSA contributions for HDHP participants.
  • 401(k) with a 100% match on the first 3% and 50% match on the next 2% of employee contributions.
  • Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Paid parental and caregiver leave, plus surrogacy and adoption reimbursement.
  • Employer-paid life and disability insurance.
  • Healthcare, HSA, and dependent-care FSA options, along with voluntary coverage including pet insurance.
  • One paid volunteer day each year.

Interested in this position?

Apply directly on the company website

Apply Now

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