FHA Mortgage Origination Representative

13 hours, 14 minutes ago
Full-time
Entry Level
Customer and Technical Support
Contact Government Services

Contact Government Services

Contact Government Services specializes in optimizing human, technical, and financial resources to enhance government operations by providing customized, sustainable solutions through a collaborative approach with technologists, consultants, and projec...

Professional Services
1-10

Description

  • Provide customer service by answering calls and emails from the mortgage lending industry and the public regarding FHA guidelines and procedures.
  • Use mortgage industry knowledge and a knowledge database to research and provide accurate answers to client requests.
  • Follow standard operating procedures across multiple topics, systems, and contact channels.
  • Document all client contacts in a database.
  • Stay current on FHA mortgage processes and procedures.
  • Navigate multiple computer systems, applications, and search tools to support client inquiries.
  • Support a wide-ranging customer support initiative for a large Federal agency.

Requirements

  • High school diploma or GED.
  • At least 2 years working with FHA loans in roles such as loan originator, loan processor, junior underwriter, or loan officer, plus 1 additional year of customer service or contact center experience.
  • Or at least 3 years of loan origination experience with conventional loans and/or government-backed loans such as FHA, USDA, or VA.
  • Ability to navigate multiple computer systems and applications and use search tools effectively.
  • Excellent time management skills and dependability.
  • Strong verbal and written communication skills.
  • Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
  • Contact center experience, including omnichannel support, is preferred.
  • Bilingual Spanish/English verbal and written ability is preferred.
  • FHA knowledge and experience is preferred.

Benefits

  • $37,000 to $42,000 annual salary.
  • Health, dental, and vision insurance.
  • Life insurance.
  • 401(k) plan.
  • Flexible spending accounts for health, dependent care, and commuter expenses.
  • Paid time off.
  • Observance of state and federal holidays.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Retirement Sales ERISA Specialist

Human Interest 251-1K Capital Markets

Human Interest is hiring a client-facing retirement plan specialist to support small and medium-sized business customers with 401(k) pricing, plan inquiries, and implementation coordination in a fast-paced fintech environment.

29 minutes ago

Provider Success Associate

Spring Health 1K-5K Health Care Providers & Services

Spring Health is hiring a Provider Success Associate to support its provider operations team by resolving technical, policy, and payment-related issues for mental health providers and improving their overall support experience.

JIRA Salesforce
29 minutes ago

Care Support Coordinator (Temporary)

Spring Health 1K-5K Health Care Providers & Services

Spring Health is hiring a Temporary Care Support Coordinator to provide non-clinical support to members and providers by coordinating care-related requests and delivering responsive service across phone, email, and chat.

HIPAA JIRA
29 minutes ago

Virtual Maintenance Technician

HappyCo 51-250 Professional Services

HappyCo is hiring a remote Virtual Maintenance Technician to support residents and on-site teams by troubleshooting and triaging maintenance issues through text-based messaging.

5 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers