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Care Support Coordinator (Temporary)

1 month, 2 weeks ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 30

Description

  • Provide daily telephonic support to members and providers across inbound and outbound communication channels.
  • Respond to member and provider inquiries through phone, email, and chat while maintaining accurate records of interactions.
  • De-escalate concerns by listening actively and using a solution-focused approach in line with company policies and procedures.
  • Coordinate care-related tasks such as maintaining patient charts, rescheduling appointments, and executing prescription authorization forms.
  • Facilitate the release of documentation between members and providers.
  • Analyze and troubleshoot technical issues submitted by members and providers.
  • Communicate sensitive information with empathy, professionalism, and confidentiality.
  • Advocate for clients and help ensure their needs are met within Spring Health’s services and resources.
  • Collaborate cross-functionally to streamline processes and improve service experiences and care transitions.
  • Contribute to process improvements, service quality, and product improvement efforts.

Requirements

  • At least 1 year of customer service experience.
  • Ability to work any of the listed shifts: 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST, or 3:00 PM-11:00 PM EST.
  • Ability to work 1 weekend per month and at least 4 holidays per year.
  • Flexibility to support occasional shift adjustments based on business needs.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals from diverse backgrounds and needs.
  • Experience handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills and the ability to maintain composure under pressure.
  • Understanding of confidentiality and privacy regulations, including HIPAA.
  • Technical proficiency with the ability to troubleshoot and guide effectively.
  • A designated private work environment to protect data privacy and integrity.
  • Experience working in Jira, Zendesk, or other ticketing systems preferred.
  • Experience in a phone support role handling sensitive health information preferred.
  • Experience working in healthcare or health tech preferred.

Benefits

  • Target base salary of $25.13-$29.49 per hour.
  • Opportunity to extend or become permanent full-time based on performance and/or business needs.
  • Annual review of pay and compensation programs for competitive and fair compensation.
  • Potential access to Spring Health’s mission-driven, high-impact work environment.
  • Reasonable accommodations available for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

Apply Now

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