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Consumer Insights Analyst

3 weeks ago
Anywhere
Full-time
Junior
Data Analyst
Data Science and Analytics
CRM
Apply Now
Colibri Group

Colibri Group

Colibri Group specializes in providing comprehensive professional learning solutions, particularly through its leading real estate schools, which empower both aspiring and seasoned real estate professionals to enhance their careers.

Diversified Consumer Services
1K-5K
Founded 1928
View All Jobs 23

Description

  • Program, deploy, and analyze Voice of the Customer surveys to capture customer satisfaction, experience, and expectations.
  • Design and manage surveys in Qualtrics, including survey programming, workflow automation, triggers, and platform integrations.
  • Set up automated survey deployment and email notifications through connected CRM systems and other platforms.
  • Support the Consumer Insights team in maintaining and evolving Voice of the Customer programs across brands.
  • Design, launch, and manage ad hoc surveys and research projects with stakeholders across marketing, product, and other business teams.
  • Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights.
  • Create clear reports and PowerPoint presentations that communicate findings and recommendations to business partners and senior management.
  • Present insights to cross-functional teams and help stakeholders interpret research results in a consultative manner.
  • Partner with internal teams across multiple ecosystems to support ongoing research needs and prioritize high-impact work.
  • Maintain accuracy and consistency in research execution, data handling, and reporting deliverables.

Requirements

  • Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field, or equivalent experience.
  • 2-5 years of experience in consumer insights, market research, customer insights, or an analyst role.
  • Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations.
  • Strong analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations.
  • Experience supporting both structured feedback programs and ad hoc research initiatives.
  • Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner.
  • Strong interpersonal and communication skills with the ability to work effectively across teams and functions.
  • Excellent organization and project management skills with the ability to manage multiple priorities in a remote environment.
  • Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives.
  • Experience in education, certification, or a similarly customer-focused industry is helpful but not required.

Benefits

  • Remote work arrangement.
  • Full-time position.
  • Opportunity to work in a growing function with evolving processes and broad cross-functional exposure.

Interested in this position?

Apply directly on the company website

Apply Now

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