Client Support Specialist

1 hour, 26 minutes ago
Full-time
Junior
Quality Assurance and Testing
Cohere Health

Cohere Health

Cohere Health transforms healthcare utilization management and prior authorization, aligning physicians and health plans for better patient outcomes and reduced costs.

Insurance
251-1K
Founded 2019
$56M raised

Description

  • Investigate product bugs promptly and thoroughly using available resources within assigned timeframes.
  • Diagnose and troubleshoot technical issues reported by clients and gather complete information for stakeholders.
  • Determine which bugs can be resolved directly and own prompt resolution of those issues.
  • Document findings, known issues, and workaround details clearly and follow established processes.
  • Partner with product and technical teams to resolve mission-critical bugs and provide status updates.
  • Work with stakeholders to assess the impact and priority of bugs on users and the business.
  • Use judgment to prioritize multiple issues and communicate priorities according to protocol.
  • Provide timely, clear, and empathetic communication to internal and external stakeholders.
  • Translate stakeholder needs into actionable requests for technical teams.
  • Monitor bug trends and help improve the bug management process.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field preferred.
  • 2+ years of experience providing technical support for healthcare technology products or software applications.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
  • Customer-centric mindset with a passion for exceptional service and relationship building.
  • Ability to thrive in a fast-paced environment, prioritize work, and manage multiple support cases simultaneously.
  • Familiarity with ticketing and support systems such as JIRA and Zendesk.
  • Understanding of software development and quality assurance processes is advantageous.
  • Certifications in relevant healthcare IT or technical support areas are a plus.
  • Ability to work remotely with about 5% travel.

Benefits

  • Fully remote opportunity with about 5% travel.
  • Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
  • 401(k) retirement plan with company match.
  • Flexible spending account and health savings account options.
  • Flex Time Off plus company holidays.
  • Up to 14 weeks of paid parental leave.
  • Pet insurance.
  • Salary range of $55,000 to $60,000 annually, plus bonus eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Media Monitoring Specialist

Muck Rack 51-250 Internet Software & Services

Muck Rack is hiring a Media Monitoring Specialist for its Editorial Delivery team to validate coverage, create editorial summaries, and support client media monitoring workflows.

Agile Power BI
1 hour, 11 minutes ago

Customer Solutions Specialist - Work From Home

Global Elite Empire Consultants is hiring a remote client-facing benefits enrollment associate to guide interested clients through their benefit options and enrollment process.

1 hour, 11 minutes ago

Work From Home - Client Services Representative

Global Elite Empire Consultants is hiring a remote client-facing consultant to help families understand and secure financial solutions through virtual consultations.

1 hour, 11 minutes ago

Work From Home - Client Services Representative

Global Elite Empire Consultants is hiring a work-from-home consultant to help families understand and secure their financial well-being through virtual client meetings.

1 hour, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers