🏖️Operations Business Manager - Job Code: 1783634379769

1 month ago
Full-time
Lead
Project and Program Management
Coconut VA

Coconut VA

Coconut VA: Premier virtual assistant service providing top talent for admin, operations, marketing, and sales. Streamline your business operations with our rigorous selection process and expert VAs.

Professional Services
11-50
Founded 2021

Description

  • Lead and manage a remote team while holding team members accountable to KPIs.
  • Conduct daily Scrum or stand-up meetings to review accomplishments, priorities, and blockers.
  • Coach, motivate, and onboard team members while fostering autonomy and smooth workflow integration.
  • Address performance issues proactively and participate in hiring, replacement, or termination recommendations when needed.
  • Oversee projects from planning through execution and coordinate cross-functional initiatives.
  • Prioritize, assign, and monitor team tasks while tracking deliverables and follow-ups.
  • Own and improve operational workflows, SOPs, documentation, and training materials.
  • Serve as the communication bridge between leadership and the team and escalate issues with recommended solutions.
  • Monitor KPIs, prepare executive scorecards and operational reports, and present actionable insights.
  • Support leadership with strategic prioritization, workforce planning, and scaling the operations team.

Requirements

  • Experience managing remote teams and holding people accountable to KPIs.
  • Experience conducting daily Scrum or stand-up meetings.
  • Experience coaching, onboarding, and supporting team members in a remote environment.
  • Experience managing projects, cross-functional initiatives, and deadlines.
  • Experience prioritizing and tracking tasks using frameworks such as the Eisenhower Matrix.
  • Experience owning and improving SOPs, workflows, documentation, and operational systems.
  • Strong communication skills and experience working closely with U.S.-based leadership.
  • Experience managing up confidently with visionary, Type A executives.
  • Experience with Scrum or Agile methodologies is preferred.
  • Experience leveraging AI tools for reporting, dashboards, or data consolidation is preferred.

Benefits

  • Competitive salary of $6,066.55 per month.
  • 13th month pay.
  • 12 days of paid time off.
  • 12 paid U.S. holidays.
  • Maternity and paternity leave.
  • Comprehensive healthcare coverage, including life insurance.
  • Mental health support and wellness resources.
  • Milestone gifts, birthday treats, and team experiences such as virtual town halls and meetups.

Interested in this position?

Apply directly on the company website

Apply Now

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