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🥥Executive Assistant/ Client Support Lead - Job Code: 1781287988095

2 weeks ago
Anywhere
Part-time
Mid Level
Customer Support
Customer and Technical Support
Digital Marketing HubSpot
Apply Now
Coconut VA

Coconut VA

Coconut VA: Premier virtual assistant service providing top talent for admin, operations, marketing, and sales. Streamline your business operations with our rigorous selection process and expert VAs.

Professional Services
11-50
Founded 2021
View All Jobs 21

Description

  • Handle day-to-day customer support and ongoing client interactions.
  • Prepare for client calls and customer meetings.
  • Join customer meetings and gradually lead them as the primary support contact.
  • Learn the software and become the main client expert for day-to-day needs.
  • Interpret software output and manage reporting work for clients.
  • Take ownership of special projects and ad hoc assignments.
  • Provide general administrative and right-hand-person support in a lean team environment.
  • Learn existing processes and ensure they are followed consistently.
  • Oversee workflow for the India-based team by tracking task logging, review, and completion before reports are uploaded.
  • Work independently, improve processes over time, and step in proactively when direction is limited.

Requirements

  • Experience handling client-facing communication and customer meetings.
  • Comfortable being presentable and on camera.
  • Independent and proactive, with the ability to work well with limited direction.
  • Able to manage a changing workload in a lean, sometimes chaotic environment.
  • Executive assistant background preferred.
  • Project management background preferred.
  • Digital marketing background preferred.
  • HubSpot administration experience preferred.
  • Experience with Microsoft Office/Microsoft systems, Excel, and Exchange.
  • Will need to provide CEFR English proficiency level, a Coconut VA profile resume in English, and a 1-minute introduction video as part of the application process.

Benefits

  • Competitive salary of $750 per month.
  • 13th month pay.
  • 12 days of paid time off.
  • 12 paid US holidays.
  • Maternity and paternity leave.
  • Comprehensive healthcare benefits, including family coverage.
  • Life insurance through the full-time HMO plan.
  • Mental health support and wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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