Customer Service Representative

11 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Handle inbound customer inquiries across phone, email, chat, and support tickets.
  • Resolve customer issues quickly with professionalism and empathy.
  • Troubleshoot common customer concerns and escalate complex cases when needed.
  • Manage support tickets, prioritize urgent issues, and follow through to resolution.
  • Document customer interactions accurately within the ticketing system.
  • Communicate clearly and calmly to de-escalate frustrated customers.
  • Update knowledge base articles, FAQs, templates, and support macros.
  • Identify recurring issues and suggest process improvements.
  • Coordinate with operations, product, billing, or technical teams on escalated cases.
  • Maintain compliance with company policies, privacy standards, and documentation requirements.

Requirements

  • 1–2 years of experience in customer service, support, call center, or client-facing roles.
  • Experience using ticketing or customer support platforms such as Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud.
  • Strong written and verbal English communication skills.
  • Strong multitasking, organizational, and follow-through abilities.
  • Comfortable working in a high-volume support environment.
  • Proficiency with Google Workspace or Microsoft Office tools.
  • Reliable internet connection and a professional remote work setup.
  • Experience supporting U.S.-based customers is preferred.
  • Background in SaaS, e-commerce, healthcare, finance, or service-based industries is preferred.
  • Experience working in KPI-driven support environments, familiarity with live chat systems and support automation tools, or multilingual communication skills are a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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