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Onboarding Coach

1 month ago
Thailand
Full-time
Mid Level
Customer Success
Customer and Technical Support
Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 23

Description

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and product adoption.
  • Develop a deep understanding of Cloudbeds’ products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce and gather customer feedback for product improvements.
  • Share customer insights and opportunities across internal teams to drive alignment.
  • Manage multiple projects or accounts with strong organization and proactive follow-up.
  • Empower clients to become self-sufficient during onboarding and beyond.

Requirements

  • Remote location: Thailand.
  • 3+ years of 5-star hospitality experience in a Front Desk or Revenue Manager role within a leading hotel brand, or 3+ years of relevant SaaS customer-facing experience.
  • Fluency in English.
  • Strong communication skills with empathy and a customer-focused approach.
  • Ability to communicate product offerings clearly and synthesize feedback for internal teams.
  • Ability to manage multiple projects or accounts with strong organizational and proactive skills.
  • Experience recording activities in Salesforce and working across multiple channels is preferred.
  • Project Management certification is recommended.
  • Ability to submit a CV/resume in English.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend every month.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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