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Merchant Success Associate

10 hours, 11 minutes ago
Canada, United Kingdom, India
Full-time
Mid Level
Customer Success
Technical Writing and Documentation
Shopify
Apply Now
Skio

Skio

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out. Easily migrate from ReCharge. Increase conversions by 72% with 1 click checkout (Shop Pay). Reduce customer tickets by 25% with passwordless login. Skio assists ...

Internet Software & Services
11-50
Founded 2021
$6M raised
View All Jobs 2

Description

  • Design and run scaled onboarding programs, including audit calls, automated email campaigns, and in-app messaging.
  • Own the first 90 days of the merchant journey to accelerate activation and time to value.
  • Create educational resources such as video tutorials, best-practice guides, and how-to articles with Marketing and Product teams.
  • Monitor merchant health metrics and deliver proactive, scalable outreach to mitigate churn.
  • Guide merchants on using Skio’s core features to improve ROI and simplify subscription operations.
  • Build self-service resources that reduce support needs and help merchants succeed independently.
  • Collaborate with Product and Engineering teams to represent merchant needs and improve the platform.

Requirements

  • 1–8 years of experience in Customer Success, onboarding, sales development, or technical support.
  • Experience in a fast-paced environment, ideally within the subscription commerce or Shopify ecosystem.
  • Comfort with or willingness to learn automation and scaled communication tools such as Planhat.
  • Ability to write clear, concise, actionable guidance that simplifies complex product features.
  • Strong organizational skills for managing a high volume of accounts and initiatives.
  • Process-driven, proactive, and resourceful approach to building scalable solutions.
  • Experience building a Shopify store or subscription experience (preferred).
  • Network within the Shopify Plus partner ecosystem (preferred).
  • Experience as a Skio merchant or user (preferred).
  • Experience building processes from scratch in a startup environment (preferred).

Benefits

  • Remote-first work environment.
  • Opportunity to influence the success of hundreds of growing e-commerce brands.
  • Direct collaboration with Product and Engineering teams.
  • Work on subscription experiences used by leading e-commerce brands.
  • Values-driven culture focused on merchant outcomes, simplicity, ownership, and adaptability.

Interested in this position?

Apply directly on the company website

Apply Now

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