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Merchant Success Associate

4 hours, 9 minutes ago
India, Canada, United Kingdom
Full-time
Mid Level
Customer Success
Customer and Technical Support
Shopify
Apply Now
Skio

Skio

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out. Easily migrate from ReCharge. Increase conversions by 72% with 1 click checkout (Shop Pay). Reduce customer tickets by 25% with passwordless login. Skio assists ...

Internet Software & Services
11-50
Founded 2021
$6M raised
View All Jobs 4

Description

  • Design and manage one-to-many onboarding programs, including calls, email campaigns, and in-app messaging.
  • Own merchants’ first 90 days and drive rapid activation and time to value.
  • Create educational resources such as video tutorials, best-practice guides, and how-to articles.
  • Monitor merchant health metrics and conduct proactive outreach to mitigate churn.
  • Develop merchant expertise in Skio’s platform and promote adoption of core features.
  • Build self-service content and programs that reduce support needs.
  • Collaborate with Marketing and Product to improve merchant education and platform experiences.
  • Create scalable processes and solutions for a high-volume merchant portfolio.

Requirements

  • 1–8 years of experience in Customer Success, Onboarding, Sales Development, Tech Support, or a similar fast-paced environment.
  • Experience in subscription businesses or the Shopify ecosystem preferred.
  • Comfort with, or willingness to learn, automation and one-to-many communication tools such as Planhat.
  • Strong written and verbal communication skills, with the ability to simplify complex concepts.
  • Highly organized and able to manage a high volume of accounts proactively.
  • Resourceful, adaptable, and comfortable building processes in a high-growth environment.
  • Experience building a Shopify store or working with subscription products preferred.
  • Network within the Shopify Plus partner ecosystem preferred.
  • Experience using Skio as a merchant or user preferred.
  • Startup experience building processes from scratch preferred.

Benefits

  • Remote-first work environment.
  • Opportunity to impact hundreds of growing e-commerce brands.
  • Collaboration and direct access to Product and Engineering teams.
  • Work with leading Shopify and e-commerce brands.

Interested in this position?

Apply directly on the company website

Apply Now

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