Website Onboarding Specialist

1 week ago
Full-time
Junior
Design and User Experience
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Design and build professional hospitality websites using Cloudbeds’ in-house website builder.
  • Manage multiple website onboarding projects, timelines, records, and task-management systems.
  • Communicate with customers through video calls, email, and phone to understand needs and provide support.
  • Coordinate internal escalations and collaborate with teams to resolve customer concerns.
  • Investigate website errors, provide support, and recommend service improvements.
  • Create branded visual elements using graphic design tools.
  • Research and develop website content for efficient site production.
  • Publish quality websites according to internal procedures and coordinate with other designers.
  • Handle customer complaints and manage multiple deadline-driven projects.
  • Contribute to website service improvement processes and projects.

Requirements

  • 1+ year of website design and development experience preferred.
  • 1+ year of HTML and CSS experience preferred.
  • Experience with Adobe Photoshop and Canva preferred.
  • Experience with CMS platforms such as WordPress, Drupal, or Duda preferred.
  • Background in customer service or professional services onboarding.
  • Fluency in English and Spanish.
  • Strong written and verbal communication, empathy, and emotional intelligence.
  • Creative approach, strong design sense, and high attention to detail.
  • Ability to manage multiple projects, meet deadlines, and work under pressure.
  • Excellent problem-solving skills, organization, initiative, and teamwork.
  • Excellent internet/Wi-Fi connection.
  • Currently authorized to work in the position’s location without visa sponsorship.
  • Availability to work remotely from 10 a.m. to 7 p.m. UTC.

Benefits

  • Remote-first, remote-always work environment.
  • Paid time off in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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