Data Services Reports & Insights Analyst

4 hours, 1 minute ago
Full-time
Mid Level
Data Science and Analytics
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Build, analyze, and optimize reports across Cloudbeds’ PMS reporting suite.
  • Investigate and troubleshoot reporting discrepancies and data inconsistencies.
  • Help customers interpret metrics such as ADR, RevPAR, occupancy, and channel performance.
  • Coach and guide hoteliers through reporting questions via calls and email.
  • Translate technical reporting concepts into clear, practical guidance for customers.
  • Collaborate with Product, Onboarding, Support, and Customer Success teams to improve reporting capabilities.
  • Apply data mapping, parsing, and root-cause analysis to resolve reporting issues.
  • Handle sensitive historical, financial, and guest records with a high degree of accuracy.

Requirements

  • Experience working with hotel property management systems, channel managers, or similar hospitality technology.
  • Experience in client-facing onboarding, implementation, or Tier 2/3 technical support.
  • Advanced Excel and Google Sheets skills, including VLOOKUPs, pivot tables, advanced formulas, and data cleaning.
  • Understanding of data management, data mapping, parsing, and root-cause error analysis.
  • Experience with BI or reporting tools, including dashboards, filters, and custom reports.
  • Strong written and verbal English communication skills.
  • High attention to detail, adaptability, and problem-solving ability.
  • Technical proficiency with cloud-based workflows and reliable high-speed internet for remote video coaching.
  • Professional proficiency in Spanish or Portuguese preferred.
  • Experience with business intelligence dashboards or advanced financial reporting preferred.
  • Current authorization to work in the position’s location without visa sponsorship.

Benefits

  • Fully remote, remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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