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Customer Success Operations Specialist

8 hours, 56 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
ClearCapital.com,

ClearCapital.com,

Clear Capital is a real estate valuation technology company that provides valuation services, data and analytics tools, and a full suite of appraisal services. They offer intelligent valuation solutions for properties nationwide, serving the mortgage a...

Real Estate
1-10
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Description

  • Lead customer onboarding activities and ensure new customers are set up accurately and efficiently.
  • Manage account setup, pricing configuration, and system administration processes.
  • Maintain and improve customer success operational workflows for consistency, accuracy, and scalability.
  • Build, maintain, and distribute reporting that provides operational insights and performance metrics.
  • Partner with Customer Success, Sales, Finance, Product, and Operations teams to coordinate implementation and resolve issues.
  • Identify process gaps and recommend improvements that enhance customer experience and team efficiency.
  • Support system enhancements, operational initiatives, and process optimization projects.
  • Ensure data integrity across customer records, pricing systems, workflows, and reporting platforms.

Requirements

  • 2+ years of experience in customer success operations, sales operations, business operations, account administration, or a related role.
  • Experience managing customer onboarding, account setup, workflow administration, or operational support processes.
  • Strong attention to detail with a track record of maintaining accurate data, reporting, and system configurations.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Experience collaborating with cross-functional teams to solve problems and improve processes.
  • Strong analytical and organizational skills with the ability to identify operational inefficiencies and drive improvements.
  • Proficiency with CRM systems, business applications, and reporting tools.
  • Excellent written and verbal communication skills.
  • Self-starter who takes ownership of tasks and follows through to completion.
  • Customer-focused mindset with a passion for delivering operational excellence.

Benefits

  • Base salary of $34.16 to $45.59 per hour, depending on location, experience, and qualifications.
  • Company profit-sharing bonus program, communication stipends, and referral bonuses.
  • Comprehensive medical, dental, and company-paid vision insurance.
  • 401(k) retirement plan with employer match.
  • Paid time off (PTO) and paid holidays.
  • Employee assistance and wellness programs, including company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
  • Company-paid short-term disability coverage and company contributions to health savings funds for eligible high-deductible health plan participants.
  • Career and skill development resources to support professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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