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Customer Success Manager II

2 weeks, 5 days ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
ClearCapital.com,

ClearCapital.com,

Clear Capital is a real estate valuation technology company that provides valuation services, data and analytics tools, and a full suite of appraisal services. They offer intelligent valuation solutions for properties nationwide, serving the mortgage a...

Real Estate
1-10
View All Jobs 8

Description

  • Own customer success and sentiment for core accounts while supporting revenue retention and future growth.
  • Proactively manage top accounts by understanding customer organizations, value received, key stakeholders, expectations, workflows, and technology.
  • Develop deep knowledge of Clear Capital’s products, processes, and performance to contribute effectively in customer conversations.
  • Investigate customer issues, determine root causes, and partner with internal teams to drive resolution.
  • Use sound judgment to escalate or de-escalate customer issues and manage high-level data or file investigations.
  • Identify growth opportunities and partner with sales to realize expansion potential.
  • Project manage internal account alignment and validate successful outcomes.
  • Streamline customized, high-touch account processes into more standardized and efficient workflows.
  • Improve operational efficiency, quality, support collaboration, customer experience, and account financial health.
  • Monitor top-account revenue and margins, including outreach around increases, declines, pricing, and contract discussions.

Requirements

  • Demonstrated ability to perform the duties outlined in the role.
  • Strong organization, follow-through, and follow-up skills.
  • Self-driven time management and the ability to work independently.
  • Ability to set, reset, and fiercely prioritize work.
  • Strong communication skills across listening, speaking, and writing.
  • Ability to analyze data at a high level for turn-time and quality trends.
  • Experience identifying process improvements and operational efficiencies.
  • Strong project management skills and cross-organizational partnership abilities.
  • Willingness to travel as needed to build relationships.
  • Enthusiastic, clear, and effective communication style.

Benefits

  • Base salary range of $65,500 to $92,000 annually, depending on location, experience, and qualifications.
  • Company profit-sharing bonus program.
  • Communication stipends and referral bonuses.
  • Comprehensive medical, dental, and company-paid vision insurance.
  • 401(k) retirement plan with employer match.
  • Paid time off and paid holidays.
  • Employee assistance and wellness programs, including company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
  • Career and skill development resources.
  • Company-paid short-term disability coverage and contributions to health savings funds for eligible high-deductible health plan participants.

Interested in this position?

Apply directly on the company website

Apply Now

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