Civica

Civica

Civica is a global leader in public sector software, providing digital solutions and managed services to transform customer experience and operational efficiency for over 3,000 organizations worldwide.

Internet Software & Services
1K-5K
Founded 2002

Description

  • Lead SRE practices across Engineering and LiveOps teams, improving availability, performance, and incident response.
  • Partner with Platform and LiveOps teams to build and operate secure, scalable solutions.
  • Implement observability using metrics, tracing, and logging across services.
  • Support on-call readiness, facilitate blameless post-mortems, and apply lessons to engineering and product planning.
  • Improve infrastructure-as-code and CI/CD practices using Terraform, GitHub Actions, Ansible, Packer, and Kubernetes.
  • Establish and evolve SLOs, on-call structures, toil reduction, and production-readiness practices.
  • Review architectures, prototype reliability solutions, debug production issues, and make technical trade-off decisions.
  • Identify systemic reliability risks and prioritize technical-debt remediation.
  • Mentor engineers and foster psychological safety, curiosity, and accountability.
  • Integrate security and regulatory requirements, including SOC 2, ISO 27001, and PCI, into delivery practices.

Requirements

  • Experience leading SRE, DevOps, cloud, or software engineering teams of typically 5 or more engineers in a SaaS or complex multi-product environment.
  • Strong cloud architecture experience with AWS, Azure, GCP, or equivalent, including hybrid-cloud or migration patterns.
  • Ability to review application and infrastructure code, write automation, debug distributed systems, and make architecture decisions hands-on.
  • Experience with observability, monitoring, tracing, alerting, and production incident management.
  • Excellent communication and facilitation skills across Product, Platform, Security, Support, and LiveOps teams.
  • Demonstrated ability to mentor engineers and build clarity, alignment, and confidence.
  • Experience embedding SRE principles and reliability-focused culture across engineering teams.
  • Experience with large-scale multi-tenant SaaS or hybrid-cloud migrations preferred.
  • Familiarity with ITIL or modern incident-command frameworks preferred.
  • Familiarity with Grafana, Datadog, ELK, Prometheus, distributed global teams, and software development lifecycles preferred.

Benefits

  • 25 days of annual leave plus bank holidays, with the option to buy up to 10 additional days.
  • Up to 3 additional volunteering days through the Days of Difference program.
  • 5% employer pension contribution.
  • Income protection covering up to 75% of salary for long-term illness.
  • Life assurance worth 4x salary and £25,000 critical illness cover, extendable to dependents.
  • Private medical insurance, health cash plan, and dental insurance.
  • Employee affinity groups and a referral bonus program.

Interested in this position?

Apply directly on the company website

Apply Now

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