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Revenues, Housing Benefits & ASC officers

2 months, 2 weeks ago
United Kingdom
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Civica

Civica

Civica is a global leader in public sector software, providing digital solutions and managed services to transform customer experience and operational efficiency for over 3,000 organizations worldwide.

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 5

Description

  • Process Council Tax, Business Rates, and Benefits work accurately and in line with relevant legislation and regulations.
  • Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions, and recovery actions.
  • Respond to customer, stakeholder, and client enquiries by telephone, email, and written correspondence.
  • Carry out account maintenance, billing, payment arrangements, recovery actions, and overpayment processing as required.
  • Gather, review, and verify evidence to support Housing Benefit and Council Tax Support claims.
  • Process revisions, appeals, disputes, and overpayment recovery actions in accordance with legislation and local procedures.
  • Maintain accurate records and management information while meeting agreed service levels and deadlines.
  • Access client systems and work in accordance with contract requirements, processes, and procedures.
  • Liaise with government departments, local authority stakeholders, and external agencies where required.
  • Undertake property inspections, validation visits, and reporting activities where relevant to the specialism.

Requirements

  • Minimum 3 years' experience working within Revenues, Benefits, Assessments, or a related local government environment.
  • Strong working knowledge of Council Tax, Business Rates, Housing Benefit, and/or Council Tax Support legislation.
  • Experience processing assessments, liabilities, payments, recovery actions, or property inspection activities.
  • Confident using Revenues and Benefits systems and online case management platforms.
  • Excellent communication skills with the ability to explain complex regulations clearly and professionally.
  • Strong customer service experience dealing with members of the public and stakeholders.
  • Ability to work independently with minimal supervision while managing competing priorities.
  • Highly organised with excellent attention to detail and accuracy.
  • Able to work effectively under pressure and consistently meet targets and deadlines.
  • Experience using DWP CIS is desirable.
  • IRRV Technician Qualification is desirable.
  • Experience working across multiple Revenues and Benefits software platforms is desirable.
  • Knowledge of problem-solving methodologies is desirable.
  • Experience supporting and mentoring less experienced colleagues is desirable.
  • Property inspection experience relating to Council Tax or Business Rates liabilities is desirable.

Benefits

  • 25 days annual leave plus bank holidays, with the option to buy up to 10 extra days.
  • Up to 3 additional days off for volunteering through the Days of Difference program.
  • 5% employer pension match.
  • Income protection covering up to 75% of salary for long-term illness.
  • Life assurance providing a 4x salary tax-free lump sum.
  • Critical illness cover of £25,000, extendable to dependents.
  • Health cash plan that allows claims back for physio, therapies, and more.
  • Electric vehicle scheme offering a range of electric and hybrid vehicles.
  • Employee-led affinity groups.
  • Bounty bonus for employee referrals.

Interested in this position?

Apply directly on the company website

Apply Now

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