NHS Pensions Administrator

3 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Civica

Civica

Civica is a global leader in public sector software, providing digital solutions and managed services to transform customer experience and operational efficiency for over 3,000 organizations worldwide.

Internet Software & Services
1K-5K
Founded 2002

Description

  • Input and process pension administration data accurately.
  • File, receive, organise, and process both paper and electronic information.
  • Answer telephone calls and handle basic client queries.
  • Produce pension benefit statements.
  • Opt members into and out of the scheme.
  • Process refund requests and retirement applications.
  • Guide members through the retirement process.
  • Gather, distribute, and manage incoming and outgoing mail.
  • Assist Senior Pensions Administrators with a range of administrative duties.

Requirements

  • Previous experience delivering excellent customer service in a customer-focused environment.
  • Working knowledge of Microsoft Excel and Word.
  • Ability to prioritise tasks and remain calm under pressure.
  • Strong accuracy and attention to detail.
  • Ability to follow established procedures.
  • Ability to use own initiative within a team environment.
  • A progressive approach to change and improvement.
  • Ability to think logically and solve problems effectively.
  • Strong time management and interpersonal skills.
  • Methodical and analytical working style.
  • Experience in a customer-focused environment is preferred.

Benefits

  • 25 days of annual leave plus bank holidays, with the option to buy up to 10 extra days.
  • Up to 3 additional days off for volunteering through the Days of Difference program.
  • 5% employer pension match.
  • Income protection covering up to 75% of salary for long-term illness.
  • Life assurance at 4x salary tax-free lump sum.
  • Critical illness cover of £25,000, extendable to dependents.
  • Private medical insurance, health cash plan, and dental insurance.
  • Electric Vehicle scheme and access to affinity groups.
  • Bounty bonus for referring a friend.

Interested in this position?

Apply directly on the company website

Apply Now

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