[Job-29028] Senior Salesforce Business Analyst, Brazil

42 minutes ago
Full-time
Senior
Business Intelligence
CI&T

CI&T

CI&T is a global digital technology agency empowering agile growth for leading companies through advanced technologies with a team of 2000 experts worldwide.

Internet Software & Services
5K-10K
Founded 1995

Description

  • Map functional and non-functional requirements in collaboration with stakeholders.
  • Write clear and concise user stories aligned with business expectations.
  • Facilitate requirements-gathering meetings and workshops with stakeholders.
  • Analyze and document business processes, identifying opportunities for improvement.
  • Work closely with the development team to ensure requirements are understood and implemented correctly.
  • Conduct requirement reviews and validations with stakeholders.

Requirements

  • Strong knowledge of the Salesforce platform and ecosystem, including Sales Cloud, Service Cloud, Financial, integrations, and automations.
  • Salesforce administration knowledge, including object, field, layout, and validation configuration; process automation with Flows and Process Builder (legacy); and profile, permission, and security management.
  • Experience in business analysis from requirements gathering through validation.
  • Experience leading workshops and interviews with stakeholders to gather functional and non-functional requirements.
  • Structured documentation of requirements, including user stories, use cases, and acceptance criteria.
  • Experience with business process modeling (AS-IS / TO-BE) focused on continuous improvement and business alignment.
  • Ability to analyze impacts, identify dependencies, and prioritize demands.
  • Ability to translate business needs into technical solutions aligned with Salesforce platform capabilities and limitations.
  • Knowledge of banking credit processes applied to legal entities is a plus.

Benefits

  • Health and dental insurance.
  • Food and meal allowance.
  • Childcare assistance.
  • Extended parental leave.
  • Gym and wellness partnerships through Wellhub (Gympass) and TotalPass.
  • Profit sharing bonus (PLR).
  • Life insurance.
  • Continuous learning platform through CI&T University.
  • Discount club and partnerships with online course platforms.
  • Free online platform for physical, mental, and overall well-being support.
  • Pregnancy and responsible parenting course.
  • Language learning platform.

Interested in this position?

Apply directly on the company website

Apply Now

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