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Customer Success Manager

9 hours, 29 minutes ago
Australia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce Salesforce
Apply Now
Cin7

Cin7

Cin7 is a world-class inventory and point of sale software that connects products, sales channels, stock locations, and more into one automated solution. It offers affordable, enterprise-level capabilities for mid-tier retailers to manage inventory acr...

Retailing
251-1K
Founded 2011
View All Jobs 3

Description

  • Build consultative relationships with customers to drive strategic value, adoption, and long-term success.
  • Manage a portfolio of 450 key accounts, including strategic SMB and mid-market customers.
  • Conduct daily customer calls using AI-enabled tools and playbooks to support tech-touch and human-touch engagement at scale.
  • Identify recurring customer challenges and develop scalable solutions, playbooks, and resources.
  • Lead QBRs, pricing reviews, value proposition pitches, and client escalation calls.
  • Drive retention and product adoption through value-selling and proactive customer reviews.
  • Track customer health, identify risks early, and implement mitigation strategies.
  • Set clear goals and tailored success plans to hold customers accountable and improve outcomes.
  • Collaborate cross-functionally with Sales, Onboarding, Product, and Support to ensure a seamless customer experience.
  • Contribute to Customer Success frameworks, resources, and operating processes as the function scales.

Requirements

  • 5+ years of experience in a customer-facing role, ideally in high-velocity SaaS Customer Success, Account Management, or a similar environment.
  • Experience working with supply chain, manufacturing, commerce, or retail customers.
  • Proven ability to retain clients, manage strategic accounts, and develop results-oriented customer relationships.
  • Experience managing and growing a diverse customer portfolio in a fast-paced or high-growth organization.
  • A proactive, resourceful, and autonomous working style with the ability to own challenges and drive solutions.
  • Experience influencing cross-functional teams to deliver customer outcomes.
  • Strong communication skills with the ability to simplify technical concepts for different audiences.
  • High empathy and customer-centricity, especially in challenging situations.
  • Data fluency with the ability to analyze usage patterns, KPIs, and business impact.
  • Experience using Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance.
  • Bachelor’s degree or equivalent practical experience.
  • Preferred: Experience with retail, wholesale, e-commerce, 3PL/logistics, or inventory-based businesses.
  • Preferred: Familiarity with inventory management, supply chain workflows, or product-based operations.
  • Preferred: Understanding of API integrations, order workflows, or SaaS ecosystems used by modern product-based businesses.

Benefits

  • 80,000–90,000 AUD base salary.
  • 20% variable compensation paid quarterly.
  • Remote full-time role.
  • Opportunity to work for a fast-growing global software company.
  • Exposure to a large, complex customer base and cross-functional teams.
  • Chance to contribute to a company focused on diversity, inclusion, and authenticity.

Interested in this position?

Apply directly on the company website

Apply Now

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