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Supervisor - Corporate Travel Services

1 hour, 1 minute ago
Anywhere
Full-time
Senior
Customer Support
Customer and Technical Support
Apply Now
CI Azumano Business Travel

CI Azumano Business Travel

CI Azumano Business Travel specializes in providing comprehensive corporate travel management solutions, combining expert travel advisory services with advanced technology to help small and mid-sized businesses optimize their travel expenses and enhanc...

Consumer Services
51-250
Founded 1959
View All Jobs 12

Description

  • Serve as the primary supervisor and first-line technical resource for corporate travel consultants.
  • Act as the subject-matter expert for assigned corporate accounts and ensure compliance with contractual requirements and service provisions.
  • Collaborate with the Manager of Operations to establish individual and team performance goals.
  • Develop, maintain, and report on performance metrics and goal achievement.
  • Provide hands-on training, coaching, and problem-solving support for complex travel scenarios.
  • Answer customer calls as needed to maintain service continuity and quality.
  • Monitor real-time Telephone Service Factors to ensure compliance with service level standards.
  • Partner with Client Development to support implementation of new client service programs.
  • Research, recommend, and implement cost-effective tools and resources to improve team performance.
  • Create and manage weekly and monthly schedules to ensure adequate telephone coverage.
  • Assess team member strengths and challenges and use findings to guide professional development.
  • Document supervisory interventions related to service delivery, performance, or product issues.
  • Provide ongoing written evaluations, quarterly feedback, and input into annual performance reviews.

Requirements

  • 5 years of travel account management experience and 3+ years of supervisory experience.
  • Strong understanding of financial travel program drivers.
  • Strong written and verbal communication skills.
  • Ability to travel 30% of the time.
  • College degree preferred.
  • Experience serving as a technical resource or subject-matter expert for corporate accounts.
  • Experience with training, coaching, and performance management of team members.
  • Ability to work remotely.
  • Experience supporting customer service or call management operations is preferred.

Benefits

  • Competitive pay.
  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance.
  • Voluntary critical illness, hospital, and accident coverage options.
  • Health savings and flexible spending accounts.
  • Retirement 401(k) plan.
  • Flexible work-life balance and paid leave programs for eligible full-time employees.
  • Professional development opportunities and performance/recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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