Manager, Global Billing Operations

1 hour, 23 minutes ago
Full-time
Lead
Operations
Recorded Future

Recorded Future

Recorded Future is the leading threat intelligence platform, empowering organizations to identify and mitigate threats across various domains with real-time, unbiased, and actionable intelligence.

Professional Services
251-1K
Founded 2009
$58M raised

Description

  • Own global billing operations and ensure accurate, timely invoice generation aligned with contract terms, pricing structures, and booking policies.
  • Manage the end-to-end invoicing lifecycle after Closed Won, including billing setup, validation, and delivery.
  • Ensure alignment across Salesforce, contract terms, and NetSuite to reduce downstream errors and revenue impact.
  • Serve as the primary escalation point for complex billing issues, disputes, and exceptions.
  • Lead collections processes, including AR aging, customer follow-ups, dispute resolution, and cash application.
  • Monitor and improve performance against metrics such as DSO, past due balances, and collection effectiveness.
  • Own and continuously improve billing and accounts receivable processes to increase scalability and efficiency.
  • Identify and implement automation opportunities across systems and workflows.
  • Standardize billing and AR processes across regions, entities, and customer segments.
  • Partner with Deal Desk, RevOps, Sales, and Revenue Accounting to support smooth deal-to-billing execution and revenue recognition alignment.
  • Ensure billing and AR controls are SOX-compliant, audit-ready, and properly documented.
  • Support external audits with documentation, walkthroughs, and issue resolution.
  • Lead, mentor, and develop the Global Billing Operations team while setting goals, priorities, and performance expectations.

Requirements

  • 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology.
  • 3+ years of people management experience.
  • Strong Order to Cash experience.
  • Strong experience with NetSuite and Salesforce.
  • Deep understanding of billing processes, invoicing structures, and collections workflows.
  • Experience operating in a high-growth, complex deal environment.
  • Experience with automation, AI, or process improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Familiarity with ASC 606 and revenue recognition considerations is preferred.
  • Experience with marketplace billing (AWS, Azure) and third-party invoicing tools such as Coupa or Ariba is preferred.
  • Exposure to Government portal WAAF, including tax and multi-entity environments, is preferred.

Benefits

  • Base salary range of $92,000-$137,500.
  • Eligible for incentive compensation.
  • Eligible for equity.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • 401(k) plan.
  • Remote work designation (#LI-Remote).

Interested in this position?

Apply directly on the company website

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