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Operations Manager, Government

4 months, 3 weeks ago
Anywhere
Full-time
Senior
Operations Manager
Operations
Apply Now
CI Azumano Business Travel

CI Azumano Business Travel

CI Azumano Business Travel specializes in providing comprehensive corporate travel management solutions, combining expert travel advisory services with advanced technology to help small and mid-sized businesses optimize their travel expenses and enhanc...

Consumer Services
51-250
Founded 1959
View All Jobs 2

Description

  • Serve as the subject-matter expert for assigned government contracted accounts and fully understand contract requirements and service details.
  • Work under the Director of Government Client Services to establish individual and team performance goals and track goal achievement.
  • Provide problem-solving support and training to team members.
  • Ensure Team Leads complete required monthly agent call monitoring.
  • Support Client Development with implementation of new client service programs as the technical SME for the Government Department.
  • Coordinate weekly and monthly work schedules with Team Leads to maintain proper telephone coverage for assigned accounts.
  • Approve Team Lead time sheets and ensure agent time sheets are corrected and approved in a timely manner.
  • Work with management to assess team member strengths and challenges to support professional development and improve team capability.
  • Provide ongoing written performance assessments, including quarterly feedback and annual review input to the Director of Government Client Services.
  • Prepare and deliver required monthly client reports, including CBA reconciliation, telephone reporting, and refund/exchange reporting.

Requirements

  • High school diploma or GED.
  • 5 or more years of corporate or government travel consulting experience.
  • Excellent communication and presentation skills with technical and non-technical users across multiple levels of the organization.
  • Strong knowledge of Worldspan and SABRE.
  • Ability to identify and resolve problems in a timely manner and work effectively in group problem-solving situations.
  • Ability to manage difficult customer situations and respond promptly to customer needs.
  • Strong oral communication skills and ability to participate effectively in meetings.
  • Ability to prioritize work, use time efficiently, and maintain professionalism under pressure.
  • Strong attention to detail and thoroughness, with a focus on quality and timely completion of work.
  • Veterans with expertise in these areas are highly encouraged to apply.

Benefits

  • Remote position.
  • Competitive pay.
  • Comprehensive benefits package including medical, dental, vision, life, and disability coverage.
  • Voluntary benefit programs including critical illness, hospital, and accident coverage.
  • Health savings and flexible spending accounts.
  • Retirement 401(k) plan.
  • Paid leave programs for full-time employees working at least 30 hours per week.
  • Flexible work-life balance, professional development opportunities, and performance and recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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