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Senior Sales & Customer Success Operations Manager

3 weeks, 5 days ago
United States
Full-time
Senior
Sales
Sales and Business Development
Salesforce
Apply Now
ChowNow

ChowNow

ChowNow is a leading online ordering platform that supports local restaurants by offering 100% commission-free services. They provide branded mobile apps, Facebook ordering, and web ordering to help restaurants retain customer relationships and maximiz...

Hotels, Restaurants & Leisure
251-1K
Founded 2011
$18M raised
View All Jobs 18

Description

  • Define and manage sales compensation calculations, payout QA, SPIFFs, and addenda tracking.
  • Own territory assignments, transfers, evaluations, discount approvals, and non-standard deal support.
  • Define sales pipeline stage criteria, forecasting processes, and pipeline health reporting.
  • Document sales rules of engagement and maintain Salesforce process documentation.
  • Design and manage onboarding checklists, escalations, stages, SLAs, and sales-to-success handoffs.
  • Define customer lifecycle stages, health-score logic, risk alerts, segmentation, and outreach workflows.
  • Support capacity planning and account portfolio allocation based on workload and customer impact.
  • Develop ad-hoc reports, maintain Salesforce data quality, and audit CRM fields, objects, and lifecycle stages.
  • Identify and specify process improvements that reduce manual work and improve operational consistency.
  • Partner with Business Systems on Salesforce fields, reports, automations, and implementation requirements.

Requirements

  • 6+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional role.
  • Experience with compensation plan administration or SPIFF/addendum tracking preferred.
  • Proficiency navigating Salesforce, Outreach, and Gong to build reports and retrieve ad-hoc data; PlanHat experience is a plus.
  • Ability to translate business needs into clear, buildable requirements for Business Systems or engineering teams.
  • Strong problem-solving, root-cause analysis, and operational judgment in ambiguous environments.
  • High attention to detail and experience making data-informed decisions under changing priorities.
  • Strong communication and interpersonal skills with the ability to work with sales and Customer Success leadership.
  • Comfort working independently in a fast-paced, scrappy environment.
  • Based in the United States and eligible to work in the applicable state.

Benefits

  • Expected base salary of $130,000–$168,000, depending on location and experience.
  • Remote work within the United States.
  • Medical, dental, and vision insurance.
  • Mental health and wellness programs.
  • Unlimited paid vacation.
  • Paid parental benefits, including 7 weeks of baby bonding leave and 8 weeks of paid pregnancy leave.
  • 401(k) matching and employee stock incentive plan.
  • Training and growth opportunities, student loan assistance or continuing education reimbursement, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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