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Senior Content Program Manager

3 weeks, 4 days ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Chime

Chime

Chime is a financial technology company that offers banking services with no monthly fees, fee-free overdraft, and credit-building opportunities. They partner with regional banks to provide innovative and inclusive financial products, aiming to make fi...

Banks
1K-5K
Founded 2012
$2300M raised
View All Jobs 5

Description

  • Own the content strategy for a defined set of lines of business and partner with writers to ensure execution against standards.
  • Define and maintain editorial standards, governance frameworks, and quality benchmarks for content publishing and evaluation.
  • Own the agent feedback program and ensure processes support SLA delivery and measurable content improvements.
  • Inspect content efficacy using existing metrics and develop frameworks to improve accountability across lines of business.
  • Partner with Insights and Data teams to build dashboards, tooling, and more automated governance mechanisms.
  • Analyze reporting and content performance data to uncover actionable insights and drive improvements for agents, members, and the business.
  • Identify ways to improve editorial processes so content quality can scale with speed and consistency.
  • Propose, build, and operationalize AI solutions where they improve efficiency and consistency.
  • Mentor more junior team members in content strategy, data analysis, and measurable execution.

Requirements

  • Bachelor’s degree required.
  • 6+ years of experience in content strategy, analysis, and editorial standards, ideally in a BPO or large-scale support environment.
  • Strong analytical skills with experience creating and reporting on content quality metrics and performance data.
  • Proven experience designing and implementing governance or quality assurance frameworks.
  • Strong understanding of content technology and tools.
  • Experience with content management systems (CMS) and reporting tools.
  • Exceptional project management and stakeholder engagement skills.
  • Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
  • Demonstrated ability and willingness to influence without authority.
  • Strong collaboration skills and a team-oriented mindset.

Benefits

  • Base salary starts at $130,000 and can go up to $180,000 depending on location, skills, qualifications, and experience.
  • Full-time employees are eligible for a bonus and a competitive equity package.
  • 401(k) match plus medical, dental, vision, life, and disability coverage.
  • Generous vacation policy, company-wide Chime Days, and additional paid days off.
  • Backup child, elder, and pet care plus a subsidized commuter benefit for eligible in-office employees.
  • Annual wellness stipend for eligible wellness-related expenses.
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Access to Maven with $15,000 lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

Interested in this position?

Apply directly on the company website

Apply Now

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