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Senior Technical Support Engineer - West

1 hour, 54 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS Azure CI/CD Docker GCP GitHub Helm Kubernetes Linux Terraform
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 58

Description

  • Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
  • Escalate technical issues to Engineering when deeper investigation or code changes are needed.
  • Communicate status, updates, and resolutions clearly to customers while meeting SLA expectations.
  • Translate technical concepts for both technical and non-technical audiences.
  • Create detailed issue write-ups and Knowledge Base articles for recurring or new problems.
  • Prioritize and manage a personal support queue to drive cases to resolution.
  • Surface bugs, feature requests, and product issues to Engineering and GTM teams.
  • Collaborate with cross-functional partners across Engineering, Customer Success, and other teams.
  • Participate in an on-call rotation covering after-hours, weekend, and holiday support.

Requirements

  • 5+ years of experience supporting enterprise customers.
  • 3+ years of experience with Linux, Docker, and Kubernetes.
  • Strong written and verbal communication skills.
  • Experience working across Engineering, Customer Success, or other cross-functional teams.
  • Comfort with DevOps tools and workflows including CI/CD, GitHub, Helm charts, Terraform, Linux, and open source technologies.
  • Experience with at least one major cloud platform: AWS, Azure, or GCP.
  • AWS EKS experience is a plus.
  • Experience with security frameworks, software supply chain security, or vulnerability scanning is preferred.
  • CKA, CKAD, CKS, or KCSA certifications are preferred.
  • Startup experience is preferred.
  • Bachelor’s degree, preferably in a STEM field, or equivalent practical experience.

Benefits

  • Base salary range of $128,000 to $140,000 USD.
  • Flexible remote-first work environment with team meetup opportunities and bi-annual destination summits.
  • Monthly stipend for coworking spaces, phone, and internet costs.
  • Stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options.
  • 100% covered health, vision, and dental insurance for employees and dependents.
  • Unlimited flexible time off.
  • 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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